Profile
Guitar Center Lyon France FR
Guitar Center, located at 21 Cours Lafayette, Lyon, France, is a premier destination for musicians seeking high-quality musical instruments, gear, and accessories. The store offers a wide selection of guitars, amplifiers, keyboards, drums, and other music equipment, catering to both amateur and professional musicians. Customers can explore products in person or learn more through the Guitar Center app, available on the App Store, which features product details, customer reviews, and user tips to enhance the shopping experience.
The store operates Monday through Friday from 11:00 a.m. to 7:00 p.m., Saturday from 11:00 a.m. to 8:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m. This consistent schedule ensures accessibility for customers seeking in-store assistance or browsing. As a trusted name in the music industry, Guitar Center provides reliable products and services, making it a go-to hub for music enthusiasts in Lyon and beyond.
Location Reviews
The reviews for Guitar Center reflect a mixed overall sentiment, with some customers expressing satisfaction while others report significant issues. Positively, several reviewers highlighted the helpfulness of staff, such as a sales associate in Hialeah and knowledgeable employees in the Norman, OK store, who provided personalized assistance and resolved product issues. Others praised the condition and quality of items received, though some noted minor packaging flaws or discrepancies in product descriptions. Conversely, numerous negative experiences were documented, including damaged or incorrect items, failed deliveries, and unresponsive or uncooperative customer service. Some customers faced order cancellations without replacement, while others encountered dismissive or hostile interactions with staff, such as a manager who refused to address a malfunctioning pedal board and a call center representative with unprofessional conduct.
Common complaints centered on inconsistent product quality, logistical errors (e.g., UPS delivery failures), and poor resolution of disputes, with some customers criticizing the company’s lack of accountability. However, there were also instances of commendable customer support, such as a representative who went above and beyond to assist with a guitar purchase. The reviews also revealed regional variability in service quality, with some stores receiving praise for their professionalism and others facing severe criticism. While some customers expressed frustration with policies like the inability to apply military discounts during price drops, others noted that Guitar Center’s staff could be highly supportive when approached directly. Overall, the feedback underscores a disparity in experiences, with both positive and negative elements depending on specific interactions and locations.