Profile
Guitar Center Medan North Sumatra ID
Guitar Center, located at Jalan Perintis Kemerdekaan, Medan, Medan, North Sumatra, is the world’s largest musical instruments store, offering an extensive range of products for musicians of all levels. The store specializes in guitars, basses, drums, amplifiers, DJ equipment, keyboards, and professional audio gear, catering to both beginners and seasoned performers. Customers can browse a wide selection of instruments and accessories, with the convenience of free shipping on most orders, making it a go-to destination for music enthusiasts in the region.
The store operates Monday through Sunday, with extended hours on Saturdays, closing at 8:00 PM. Consistent weekday hours from 11:00 AM to 7:00 PM ensure accessibility for customers seeking in-store purchases or expert advice. As a premier retail hub for musical equipment, Guitar Center provides a comprehensive shopping experience, combining quality products, competitive pricing, and reliable service to meet the needs of the local music community.
Location Reviews
Guitar Center’s reviews reflect a mixed overall sentiment, with customers expressing both positive and negative experiences. Many reviewers reported issues with product quality and delivery, such as receiving damaged or incorrect items, unclear return policies, and unfulfilled price drop claims. Several incidents highlighted poor customer service, including a manager who dismissed a customer’s complaint with a refund, a sales representative who canceled an order without resolution, and a call center employee whose professional conduct was criticized. Additionally, some customers noted inconsistencies in product descriptions, such as discrepancies between listed and actual item conditions, and frustrations with delayed or failed deliveries.
However, positive feedback also emerged, particularly regarding the assistance of individual staff members. Multiple reviews praised employees like Jason in Hialeah, Dalton in customer support, and Jeremy in Norman, OK, for their helpfulness, expertise, and dedication to resolving issues. In some cases, stores like the Norman location were commended for their friendly service and willingness to accommodate repairs or upgrades. These experiences suggest that while some aspects of Guitar Center’s operations face criticism, individual employees and specific locations can provide satisfactory service. Overall, the reviews indicate a need for improved consistency in product quality, customer support, and communication.