Profile
Music & Arts Goodyear AZ US
Music & Arts is a vibrant hub for music and arts enthusiasts located at 7040 East Hampton Ave, Mesa, AZ 85209. This establishment offers a wide range of services and products related to music and the arts, catering to individuals of all ages and skill levels. Whether you’re seeking instrument lessons, art supplies, or creative classes, Music & Arts provides a welcoming environment to explore and develop your passions. The business is equipped with 7 professional photos showcasing its offerings, available for viewing online.
Operating with extended hours, Music & Arts is open Monday through Friday from 11:00 am to 8:00 pm, Saturdays from 10:00 am to 5:00 pm, and Sundays from 12:00 pm to 5:00 pm. Customers can contact the business directly at (480) 318-0150 for inquiries, bookings, or additional information. Notable for its dedication to fostering creativity and community engagement, Music & Arts stands out as a go-to destination for those looking to enhance their artistic or musical pursuits in the Mesa area.
Location Reviews
Music & Arts has received predominantly negative feedback from customers, with recurring complaints centered on poor customer service, billing inaccuracies, and a lack of accountability. Multiple reviews highlight disorganization in front-office operations, including missed scheduling of lessons, lack of advance notice for teacher absences, and incorrect billing for services not rendered. One customer reported being charged for two months of lessons that never occurred after a teacher left, with no resolution despite repeated promises of a refund. Others described interactions with billing representatives as unprofessional and dismissive, with some alleging suspicious handling of credit card information, such as mispronouncing names and failing to verify details before processing payments. These issues have led to significant frustration, with several customers disputing charges through credit card companies and reporting negative impacts on their credit histories due to unresolved billing errors.
Despite these widespread criticisms, a few reviews mention positive experiences, such as a knowledgeable staff member who efficiently replaced a guitar string and a talented voice lesson instructor. However, these isolated positives are overshadowed by the consistent reports of systemic problems, including unresponsive customer service, delayed refunds, and a lack of follow-through on promises. The company holds a 3.1-star rating based on 14 reviews and 17 complaints, indicating that while some customers remain somewhat satisfied, the majority express significant dissatisfaction with service quality and operational reliability. Overall, the sentiment reflects a pattern of unresolved issues that have eroded trust and led to repeated negative experiences for many customers.