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Guitar Center Phoenix AZ US
Located at 2750 W Peoria Ave, Phoenix, AZ, Guitar Center is the world’s largest musical instruments store, offering an extensive selection of guitars, bass, drums, amps, DJ equipment, keyboards, and pro-audio gear. Whether you’re a beginner or a seasoned musician, the store serves as a one-stop shop for all musical needs, featuring a wide range of products from top brands. Most orders qualify for free shipping, making it convenient for customers to access high-quality instruments and equipment nationwide.
Guitar Center operates with extended hours to accommodate busy schedules, open Monday–Friday from 11:00 a.m. to 7:00 p.m., Saturday from 11:00 a.m. to 8:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m. The store’s commitment to providing comprehensive solutions for musicians, combined with its vast inventory and customer-friendly policies, solidifies its reputation as a premier destination for music enthusiasts in Phoenix and beyond.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with customers reporting both positive and negative experiences. Commonly mentioned issues include product-related problems such as damaged or incorrect items received, delayed or failed deliveries, and unfulfilled promises (e.g., missing “free lessons” materials). Some customers expressed frustration with order cancellations, poor handling of returns, and unhelpful or dismissive interactions with staff, particularly in cases involving incorrect products or unresolved complaints. For example, one reviewer described a manager who refused to address a malfunctioning pedal board and escalated tensions during a phone call, while another criticized the company for canceling an order after falsely claiming a guitar was damaged. These experiences highlight inconsistencies in service and product quality.
Conversely, several reviews praised Guitar Center’s customer service, particularly highlighting knowledgeable and helpful staff members. For instance, a salesperson in Hialeah was commended for assisting a customer with a complex purchase, while employees in Norman, Oklahoma, were lauded for resolving a defective bass issue with professionalism and care. Additionally, customer support representatives like Dalton were noted for providing personalized assistance, even beyond initial requests. However, these positive experiences were not universal, with some reviewers reporting poor service from other locations or staff members. Overall, the reviews suggest that while Guitar Center can deliver excellent support and product quality in certain instances, its service and reliability remain inconsistent, with significant variation in customer experiences across locations and interactions.