Profile
Guitar Center Scottsdale AZ US
Guitar Center, located at 8949 E Talking Stick Way in Scottsdale, AZ, is a premier retailer specializing in musical instruments, gear, and accessories for musicians of all levels. The store offers a wide selection of guitars, amplifiers, keyboards, drums, and audio equipment from top brands, catering to both beginners and professionals. Customers can browse in-store or shop online through the Guitar Center app, which provides access to product details, customer reviews, ratings, and user tips, enhancing the purchasing experience.
Notable features include expert staff available for personalized guidance, in-store setup and repair services, and a commitment to quality products backed by industry-leading warranties. The Guitar Center app also allows users to explore curated recommendations, compare prices, and discover related music-themed content, making it a valuable tool for both casual shoppers and serious musicians. With a reputation for excellence, the Scottsdale location serves as a hub for music enthusiasts seeking reliable equipment and exceptional customer service.
Location Reviews
Guitar Center’s reviews reflect a mixed overall sentiment, with customers expressing both positive and negative experiences. Positively, several reviewers praised the knowledgeable and helpful staff, such as Jason in Hialeah, Dalton in customer support, and employees in Norman, OK, who provided personalized assistance, resolved issues promptly, and demonstrated expertise. Some customers also noted satisfaction with product quality when received in good condition, though others encountered issues with damaged or incorrect items, such as a Fender bass with a significant body flaw or a pedal board with a faulty power supply.
However, negative experiences were also common, including reports of poor customer service, unprofessional behavior from staff (e.g., a manager in Fayetteville who allegedly yelled during a call), and mishandled orders, such as canceled purchases without replacement options or delayed shipments. Some reviewers criticized the company for inconsistent product quality, misleading listings, and inadequate resolution of complaints. While a few highlighted the value of in-store service and staff professionalism, others expressed frustration with the company’s responsiveness and reliability, particularly in online transactions. Overall, the reviews suggest a split between satisfactory interactions with individual employees and systemic challenges in product accuracy and customer support.