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Guitar Center Cerritos CA US
Guitar Center, located at 11155 183rd St, Cerritos, CA, is a premier destination for musicians seeking high-quality instruments, gear, and accessories. The store offers an extensive selection of guitars, amplifiers, keyboards, drums, and audio equipment from top brands, catering to both beginners and professionals. Customers can explore products in person, with knowledgeable staff available to provide expert advice and personalized recommendations. Notable features include in-store demonstrations, repair services, and access to exclusive financing options, making it a one-stop shop for all music-related needs.
The location is open Monday through Friday from 11:00 a.m. to 7:00 p.m., Saturday from 11:00 a.m. to 8:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m. For added convenience, Guitar Center also offers an app for online shopping, allowing customers to browse products, view reviews, and access additional resources. Whether visiting in person or shopping remotely, the store emphasizes a commitment to quality, customer service, and supporting the music community.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with consumers expressing both positive and negative experiences. Many reviewers noted satisfactory interactions with knowledgeable and helpful staff, such as sales representatives and service technicians, who provided personalized assistance and resolved issues effectively. Positives included the quality and condition of products received, as well as commendations for customer support in some instances. However, several customers reported issues with orders, including damaged or incorrect items, delivery failures, and unfulfilled promises (e.g., missing “free lessons” materials). Some also criticized the company’s handling of returns, order cancellations, and communication problems, with one reviewer alleging misleading advertising and poor follow-through on replacements.
Negative experiences were frequently tied to specific incidents, such as a Fayetteville store manager’s unprofessional response to a defective pedal board and a call center supervisor’s controversial social media presence, which raised concerns about company culture. Conversely, other reviews highlighted positive interactions with staff at stores like Norman, Oklahoma, where employees went above and beyond to address product flaws and provide repairs. Issues with policies, such as the inability to apply military discounts during price drops, also drew complaints. While some customers praised Guitar Center’s services, others emphasized inconsistent quality control, customer service, and resolution of problems, indicating that experiences vary significantly depending on location, staff, and individual transactions.