Profile
Guitar Center City of Industry CA US
Located at 1480 S Azusa Ave, City of Industry, CA, Guitar Center is the world’s largest musical instruments store, offering an extensive selection of products for musicians of all levels. The store specializes in guitars, basses, drums, amplifiers, DJ equipment, keyboards, pro-audio gear, and more, catering to both amateur enthusiasts and professional musicians. With a vast inventory, customers can explore a wide range of brands, models, and accessories under one roof, ensuring a comprehensive shopping experience for all musical needs.
A notable feature of Guitar Center is its commitment to customer convenience, with most orders qualifying for free shipping. This, combined with the store’s reputation for quality products and expert service, makes it a go-to destination for musicians seeking reliable instruments and equipment. Whether browsing in-store or shopping online, customers benefit from the store’s dedication to providing top-tier products and hassle-free purchasing options.
Location Reviews
Guitar Center reviews reflect a mixed but generally positive sentiment, with many customers highlighting the knowledgeable, helpful, and patient staff as a consistent strength. Reviewers frequently praised the staff’s ability to assist with purchases, particularly in locations like Las Vegas and Norman, Oklahoma, where employees were described as super helpful and professional. The store’s product selection was also commonly lauded as excellent, with some noting that the expanded inventory significantly improved the shopping experience. Positive experiences often emphasized the “human connection” and personalized service, such as a sales representative going above and beyond to help a customer select a guitar for a surprise gift.
However, negative feedback highlighted inconsistencies in service quality, with some reviewers reporting poor interactions, including unhelpful or rude staff, particularly in locations like Fayetteville, where a manager was criticized for dismissive behavior after a customer received a faulty product. Issues with product quality, such as damaged items or incorrect shipments, were also mentioned, with one customer expressing frustration over a canceled online order without resolution. Additionally, some reviewers noted inefficiencies, such as outdated computer systems, and dissatisfaction with the handling of military discounts or price drop promotions. While many locations received praise for their service, the reviews underscored that experiences can vary significantly depending on the specific store and employees encountered.