Profile
Guitar Center Rancho Cucamonga CA US
Guitar Center, located at 12479 E Foothill Blvd, Rancho Cucamonga, CA, is the world’s largest musical instruments store, offering an extensive selection of guitars, basses, drums, amps, DJ equipment, keyboards, pro-audio gear, and more. Whether you’re a seasoned musician or a beginner, the store provides a comprehensive range of products designed to meet the needs of all skill levels. Most orders qualify for free shipping, making it convenient for customers to access high-quality instruments and equipment from home.
The store operates with extended hours to accommodate shoppers, remaining open Monday through Sunday from 11:00 a.m. to 7:00 p.m., with extended hours on Saturdays until 8:00 p.m. As a trusted name in the music industry, Guitar Center combines competitive pricing, expert staff, and a vast inventory to serve musicians and audio professionals alike. Its Rancho Cucamonga location stands as a key destination for those seeking top-tier musical instruments and accessories.
Location Reviews
Guitar Center reviews present a mixed but generally positive overall sentiment, with many consumers expressing satisfaction with the staff, product selection, and customer service. Positives frequently highlighted include knowledgeable, helpful, and patient employees, with several reviewers praising specific individuals for their assistance during purchases or repairs. The store’s inventory is often described as extensive and well-curated, with one reviewer noting that unlocking previously restricted sections significantly improved the shopping experience. Some customers also appreciated the personalized support from representatives, such as a sales manager who helped with a large purchase and a customer service agent who provided detailed guidance for a surprise guitar gift. However, experiences varied by location and staff, with some reviewers noting inconsistent service quality.
Negatives include reports of poor customer service, such as a manager’s dismissive and unprofessional response to a product error, as well as system inefficiencies (e.g., outdated computers). A few reviews mentioned receiving damaged or defective products, with one customer expressing frustration over a canceled order due to alleged damage without proper resolution. Others criticized the lack of flexibility with discounts or price drops, and some noted that while individual employees were exceptional, overall store operations occasionally fell short. These issues, though not universal, underscore the variability in experiences across locations and staff members.