Profile
Guitar Center Riverside CA US
Guitar Center, located at 2550 Canyon Springs Pkwy, Suite A, Riverside, CA, is a premier destination for musicians seeking high-quality instruments, audio equipment, and music-related accessories. As a leading retailer, the store offers an extensive selection of guitars, amplifiers, keyboards, drums, and more, catering to both beginners and seasoned professionals. Customers can enhance their shopping experience through the Guitar Center app, available on the App Store, which provides product screenshots, customer reviews, ratings, and user tips to aid in informed purchasing decisions.
The Riverside location maintains consistent hours from Monday to Sunday, 11:00 a.m. to 7:00 p.m., with extended hours on Saturdays until 8:00 p.m. This accessibility, combined with the store’s reputation for expert staff and reliable products, makes it a trusted hub for music enthusiasts. Whether shopping in-store or via the app, Guitar Center aims to deliver a seamless experience for those exploring, purchasing, or upgrading their musical gear.
Location Reviews
Overall sentiment toward Guitar Center is mixed, with reviewers expressing both positive and negative experiences. Positively, many consumers highlight the knowledgeable, helpful, and patient staff, particularly praising specific employees for their personalized assistance and expertise. Several reviews commend the store’s product selection, noting an impressive range of items across departments, especially after recent improvements in inventory accessibility. Some customers also appreciate the in-store service, with one reviewer emphasizing the “Human Connection” and another expressing satisfaction with the setup and customization provided by staff like Jeremy in Norman, Oklahoma.
However, negative feedback centers on inconsistent service quality, with some reviewers reporting poor interactions depending on the location or staff member. Issues such as incorrect product shipments (e.g., wrong power supplies), unresponsive or dismissive customer service (e.g., a manager yelling during a dispute), and technical problems with purchased items (e.g., a bass with physical damage) are frequently mentioned. Additional complaints include difficulties with online orders (e.g., cancellations without resolution, miscommunication about price drops, and challenges applying military discounts). While some locations and employees receive consistent praise, others face criticism for unprofessional behavior or inadequate problem resolution.
The reviews reflect a generally positive but uneven experience, with staff quality and location playing significant roles in customer satisfaction. While many appreciate the store’s product variety and helpful employees, concerns about reliability, product condition, and inconsistent service persist as notable drawbacks.