Profile
Guitar Center Repairs Sacramento CA US
Guitar Center Repairs, located at 2120 Alta Arden Expy, Sacramento, CA 95825, specializes in expert repair, maintenance, and restoration of musical instruments, including guitars, basses, and related equipment. With a team of certified technicians, the facility offers comprehensive services such as setup adjustments, string changes, electronics repairs, and custom modifications, ensuring instruments perform at their best. Customers can rely on high-quality workmanship and personalized attention, making it a trusted destination for musicians and instrument owners in the Sacramento area.
The repair center is open Monday through Saturday from 10:00 AM to 9:00 PM and Sunday from 11:00 AM to 7:00 PM, providing flexible hours to accommodate busy schedules. Customers can contact the business directly for inquiries or to schedule appointments. Known for its reliable service and customer-centric approach, Guitar Center Repairs has received positive feedback for its timely repairs, competitive pricing, and dedication to preserving the value and playability of musical instruments. Whether for minor fixes or major overhauls, the facility stands out as a dependable resource for instrument care in the region.
Location Reviews
The reviews for Guitar Center Repairs present a mixed but generally neutral sentiment, with a majority of respondents expressing satisfaction with the staff and product selection while noting inconsistencies in service quality. Positives frequently highlighted include knowledgeable, helpful, and patient employees, with several reviewers praising specific individuals for their assistance during purchases or repairs. The store’s inventory and selection were also commonly commended, with some customers appreciating the expanded range of products available. However, negative experiences were also reported, particularly concerning inconsistent service across locations and employees. A few reviewers described poor interactions with staff, such as a manager who was uncooperative and dismissive during a dispute over a faulty product, as well as issues with online orders being canceled without resolution or adequate support.
Common criticisms included the need for improved system efficiency, inconsistent customer service quality depending on the location or employee, and occasional miscommunication or errors in product delivery (e.g., receiving incorrect items). Conversely, multiple reviews emphasized the value of personalized assistance, such as a customer service representative who went above and beyond to help select a gift, and staff members who resolved product issues promptly. While many praised the overall experience, the reviews underscore a reliance on individual employee performance and location-specific factors, with some customers noting that their experiences varied significantly based on who they interacted with.