Profile
Guitar Center San Bernardino CA US
Guitar Center, located at 925 East Hospitality Lane, San Bernardino, CA, is the world’s largest musical instruments store, offering an extensive selection of guitars, basses, drums, amplifiers, DJ equipment, keyboards, and pro-audio gear. Whether you’re a beginner or a seasoned musician, the store provides a wide range of products to suit every need, ensuring customers can find high-quality instruments and accessories under one roof. Most orders qualify for free shipping, making it convenient for buyers to enjoy their purchases without additional costs.
The store is open Monday through Sunday, with extended hours on Saturdays, closing at 8:00 p.m. This flexibility allows customers ample time to explore the inventory, seek expert advice, or make purchases during their preferred hours. As a trusted name in the music industry, Guitar Center combines a vast product range with reliable service, making it a go-to destination for musicians in the San Bernardino area and beyond.
Location Reviews
Guitar Center reviews present a mixed sentiment, with most reviewers expressing a generally positive but somewhat uneven experience. Commonly cited positives include the knowledgeable, helpful, and patient staff, with several reviewers highlighting specific employees who provided exceptional assistance. The store’s product selection is frequently praised as comprehensive and well-curated, particularly in departments like instruments and accessories. Some customers also noted the value of in-person interactions and the “human connection” offered by employees, while others commended the responsiveness of customer support, such as Dalton’s personalized help with a guitar purchase. However, experiences varied by location and staff, with some reviewers expressing frustration over inconsistent service quality.
Negatives include reports of poor customer service, such as a manager at a Fayetteville store who dismissed a customer’s concerns about a faulty product and refused to resolve the issue, leading to a negative experience. Other criticisms involve systemic issues, such as the inability to apply military discounts due to outdated systems and confusion over price drop policies. A few reviewers also mentioned receiving damaged or incorrect items, with one customer describing a canceled order after a guitar was allegedly damaged, despite photos showing it in “great condition” at the time of purchase. While many praised the staff’s dedication, these incidents underscored variability in service quality and occasional lapses in product handling or customer support.