Profile
Guitar Center San Mateo CA US
Guitar Center located at 1901 Terrell Mill Rd, Marietta, GA, is a premier destination for musicians seeking top-quality instruments, gear, and accessories. The store offers a wide selection of new and used equipment from leading brands, catering to both beginners and professionals. Whether you’re looking for guitars, amplifiers, pedals, or stage lighting, Guitar Center provides competitive pricing, expert staff, and a welcoming environment to help you find the perfect tools for your musical journey.
With extended hours on weekends, the store is open Monday through Sunday from 11:00 a.m. to 7:00 p.m., with extended hours on Saturdays until 8:00 p.m. This convenient schedule ensures ample time for browsing, shopping, and receiving personalized assistance. Notable features include a curated inventory of both new and pre-owned items, rental options for short-term needs, and a commitment to customer satisfaction through knowledgeable staff and reliable service.
Location Reviews
Guitar Center reviews present a mixed but generally neutral sentiment, with most users expressing moderate satisfaction tempered by notable inconsistencies. Positively, many reviewers praise the staff for being knowledgeable, helpful, and patient, particularly highlighting exceptional service from specific employees or locations, such as in Las Vegas and Norman, Oklahoma. The store’s product selection is frequently commended as extensive and well-curated, with some users appreciating the availability of high-quality instruments and accessories. However, several reviews note variability in service quality depending on the location or individual staff members, with some customers encountering unhelpful or dismissive interactions, particularly in stores like Fayetteville, where a manager was described as unprofessional and dismissive during a dispute over a faulty product.
Common negatives include reports of inconsistent customer service, technical issues with in-store systems, and problems with online orders, such as cancellations without resolution or receiving damaged goods. While some users lauded personalized assistance from customer support (e.g., Dalton’s detailed help with a guitar purchase), others faced frustration with unresponsive or uncooperative staff. Additionally, a few reviews mention product quality concerns, such as receiving items in poor condition or with defects. Overall, the sentiment reflects a balance between appreciation for the store’s strengths—particularly its staff and selection—and criticism of service variability and occasional operational shortcomings.