Profile
Guitar Center Denver CO US
Guitar Center, located at 1585 S Colorado Blvd, Denver, CO, is a premier retailer specializing in musical instruments, gear, and accessories for musicians of all levels. The store offers a wide selection of guitars, amplifiers, keyboards, drums, and audio equipment, alongside expert advice from knowledgeable staff. Whether customers are beginners or seasoned professionals, Guitar Center provides quality products and services tailored to meet diverse musical needs.
Notably, Guitar Center enhances the shopping experience through its mobile app, available on the App Store. The app allows users to browse products, view screenshots, read customer ratings and reviews, and access user tips. Additionally, it highlights similar apps or games, expanding options for music enthusiasts. This digital integration complements the in-store experience, offering convenience and additional resources for customers seeking to explore or purchase music-related items.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with consumers expressing both positive and negative experiences. Many reviewers noted satisfactory interactions with knowledgeable staff, such as a helpful salesman in Hialeah and a supportive customer service representative who went above and beyond to assist with a guitar purchase. Positive feedback also highlights instances where employees, like those at the Norman OK store, provided excellent service, including repairs and personalized recommendations. However, some customers reported dissatisfaction with product quality, citing issues such as damaged or incorrect items received, malfunctioning keyboards, or a guitar that was allegedly damaged despite being advertised as “great condition.”
Negative experiences were frequently tied to customer service and logistical issues. Several reviewers described poor interactions, including a dismissive manager at a Fayetteville store who refused to resolve a defective power supply issue and a call center supervisor with unprofessional conduct. Others criticized Guitar Center for canceling orders without clear resolution, mishandling returns, and failing to honor advertised promotions like price drops or military discounts. While some praised the company’s willingness to address problems when staff were engaged, others felt the response was inconsistent or inadequate, leading to frustration and a lack of trust in the brand’s reliability.