Profile
Guitar Center Fort Collins CO US
Guitar Center, located at 813 E Harmony Rd in Fort Collins, Colorado, is a premier destination for musicians seeking a wide range of musical instruments, gear, and accessories. The store offers everything from guitars and amplifiers to drums, keyboards, and audio equipment, catering to both beginners and professionals. Customers can also download the Guitar Center app on the App Store to explore products, view screenshots, read ratings and reviews, and access user tips, as well as discover related apps or games. The store is open Monday through Friday from 11:00 a.m. to 7:00 p.m., Saturday from 11:00 a.m. to 8:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m., providing ample opportunities for in-person shopping and expert assistance.
Notable for its extended Saturday hours, Guitar Center Fort Collins ensures flexibility for customers with varying schedules. The app complements the in-store experience by allowing users to browse inventory, compare prices, and stay updated on promotions. Whether shopping online or visiting the physical location, the store emphasizes quality products and customer support, making it a go-to hub for music enthusiasts in the Fort Collins area.
Location Reviews
Guitar Center reviews present a mixed sentiment, with some customers expressing satisfaction and others reporting significant issues. Positives include commendations for knowledgeable and helpful staff, such as salesman Jason in Hialeah, the Norman OK team (Joe, Liz, Jeremy), and customer support rep Dalton, who provided personalized assistance. These experiences highlight instances of friendly service, effective problem resolution, and professional expertise. However, several negative reviews cite problems with product quality and order accuracy, including damaged or incorrect items (e.g., torn packaging, malfunctioning keyboards, and mismatched power supplies). Additionally, some customers criticized poor customer service, such as a manager in Fayetteville who refused to resolve an issue with a faulty pedal board and a call center supervisor whose unprofessional behavior raised concerns.
The company’s responsiveness varied, with some reviews noting that Guitar Center addressed complaints or provided replacements, while others described unhelpful or dismissive interactions, such as a canceled order without resolution or a refusal to honor a military discount. Overall, the feedback reflects inconsistent experiences, with praise for individual staff members and locations balanced by recurring complaints about product quality, customer service, and reliability in fulfilling orders.