Profile
Music & Arts East Hartford CT US
Music & Arts, located at 42 Main Street in East Hartford, CT, is a premier destination for music enthusiasts of all ages. The store offers a wide selection of high-quality musical instruments, including guitars, keyboards, drums, and more, catering to both beginners and experienced musicians. In addition to retail sales, Music & Arts provides instrument rental programs, making it easier for students and aspiring musicians to access equipment without long-term commitment.
A key feature of the business is its comprehensive music lesson programs, taught by qualified instructors who specialize in various instruments and genres. These lessons are tailored to suit all skill levels, from introductory courses to advanced techniques. Customers can also utilize the store’s online tools, such as the store finder, to locate nearby Music & Arts locations, access maps and directions, and stay informed about store hours and services. Whether you’re looking to purchase, rent, or learn, Music & Arts offers a supportive environment to explore and develop your musical passions.
Location Reviews
Music & Arts receives a mixed but predominantly negative customer sentiment, reflected in its 3.1-star rating based on 14 reviews and 17 complaints. While some reviews highlight positive experiences—such as a skilled instructor, professional service for instrument repairs, and competitive pricing—these are overshadowed by widespread criticisms. Commonly cited issues include disorganized front-office operations, inconsistent scheduling, and billing errors, such as incorrect charges for unprovided services, delayed refunds, and failure to resolve disputes. Multiple reviewers describe poor customer service, including unprofessional communication, lack of accountability, and instances of mishandled credit card information. Some complaints also mention deceptive practices, such as being charged for instruments never received or false debt reporting to credit agencies, which caused significant financial and emotional stress for affected customers.
Despite occasional positive interactions with in-store staff or instructors, the majority of reviews emphasize systemic problems in billing, customer support, and transparency. Complaints frequently mention unresponsive or dismissive representatives, especially at corporate levels, and a lack of resolution for recurring issues like inventory errors or payment disputes. While a few customers praise specific services or products, the overall sentiment underscores frustration with inconsistent quality and a lack of trust in the company’s ability to address complaints effectively. These concerns, combined with reports of suspicious practices and inadequate follow-up, contribute to a perception of unreliable service and poor accountability, despite some isolated positive experiences.