Profile
Guitar Center Manchester CT US
Guitar Center, located at 120 Hale Rd, Suite B, Manchester, CT, is the world’s largest musical instruments store, offering an extensive selection of guitars, bass, drums, amps, DJ equipment, keyboards, pro-audio gear, and more. Whether you’re a seasoned musician or a beginner, the store provides a vast inventory of products from top brands, ensuring customers can find everything they need under one roof. With a commitment to quality and variety, Guitar Center caters to musicians of all levels and genres.
The store is open Monday through Sunday, 11:00 a.m. to 7:00 p.m., with extended hours on Saturdays until 8:00 p.m. Most online orders qualify for free shipping, making it convenient for customers to explore and purchase products from home. As a trusted destination for musical instruments and accessories, Guitar Center combines in-store expertise with accessible shopping options, serving as a go-to hub for music enthusiasts in the region.
Location Reviews
Guitar Center’s reviews reflect a mixed experience, with some customers expressing satisfaction while others report significant issues. Positives include commendations for certain staff members, such as knowledgeable and helpful salespeople like Jason in Hialeah and Dalton from customer support, who provided personalized assistance. Some customers noted that products arrived in good condition, and stores like the Norman, Oklahoma location received praise for their service and attention to detail. However, several reviewers highlighted problems with damaged or incorrect items, such as a guitar canceled after being claimed “damaged” without clear evidence, a mandolin case with packaging issues, and a wrong power supply for a pedal board. Additionally, some customers criticized the company’s handling of returns, price drop policies, and inconsistent communication, particularly with unresponsive or unprofessional staff at specific locations, including a manager in Fayetteville who was described as dismissive and rude.
The overall sentiment is neutral but divided, with experiences varying significantly between locations and individual interactions. While some stores and employees received high praise for their service, others faced criticism for poor customer support, misleading product listings, and unresolved issues. The company’s responses to complaints were noted in some reviews, though they did not always address concerns effectively. Notably, one review highlighted a call center supervisor’s unprofessional social media presence, raising concerns about employee conduct. These inconsistencies suggest that while Guitar Center has pockets of strong customer service, the overall experience remains uneven, with both positive and negative elements depending on specific circumstances and locations.