Profile
Music & Arts Lewes DE US
Music & Arts at 17903 Willie Rd, Lewes, DE, is a premier destination for music enthusiasts seeking instruments, lessons, and rental options. The store offers a wide selection of musical instruments for rent, catering to students and professionals alike, along with personalized music lessons in various genres. Whether you’re a beginner or an advanced musician, the team provides tailored guidance to help you achieve your goals.
Visitors can utilize the store’s online tools to find nearby locations, access maps and directions, and check store hours for convenient planning. Notable features include a commitment to fostering musical growth through accessible education and flexible rental programs, making it an ideal choice for individuals and families in the Lewes area. For more details, the store finder and additional resources are available on their website.
Location Reviews
Music & Arts receives a mixed but predominantly negative customer experience, reflected in its 3.1-star rating from 14 reviews and 17 complaints. Commonly cited issues include poor billing practices, such as inaccurate charges for unprovided services, delayed or unfulfilled refunds, and a lack of accountability for errors. Customers frequently report unprofessional and unresponsive customer service, with complaints about disorganized front offices, miscommunication, and billing staff who fail to resolve issues effectively. Several reviews highlight serious concerns, including being charged for months of lessons that never occurred, being unable to contact supervisors, and encountering suspicious handling of personal financial information. Additionally, problems with returns, inventory mismanagement, and false credit reporting due to internal errors have caused significant frustration and financial harm for some customers.
Despite these widespread criticisms, a few positive experiences are noted, such as a review praising the in-store staff’s professionalism and the quality of instrument repairs. However, these are exceptions rather than the norm. The majority of feedback emphasizes systemic issues in customer service, billing accuracy, and follow-through, with many customers expressing frustration over unresolved disputes and a lack of resolution from corporate representatives. While the store itself is occasionally described as well-staffed or functional, the overall sentiment remains heavily skewed toward dissatisfaction, with repeated calls for improved accountability and transparency.