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Guitar Center Jacksonville FL US
Guitar Center, located in Jacksonville, FL, is the world’s largest musical instruments store, offering an extensive selection of guitars, bass, drums, amps, DJ equipment, keyboards, pro-audio gear, and more. Whether customers are shopping for beginners or seasoned musicians, the store provides a wide range of products, ensuring access to high-quality instruments and accessories. Most online orders qualify for free shipping, enhancing convenience for buyers across the country.
The Jacksonville location is open Monday through Friday from 11:00 a.m. to 7:00 p.m., Saturday from 11:00 a.m. to 8:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m. This accessible schedule allows visitors to explore the store’s inventory and find the perfect instruments for their needs. With its reputation for quality and variety, Guitar Center remains a trusted destination for musicians and audio enthusiasts.
Location Reviews
Guitar Center reviews reflect a mixed experience, with overall sentiment leaning neutral. Many customers reported both positive and negative aspects, with common themes including product quality, customer service, and order fulfillment. Positives include praise for helpful and knowledgeable staff, such as sales representatives in Hialeah and Norman, Oklahoma, who provided personalized assistance and resolved issues effectively. Some customers also noted satisfaction with product quality when items arrived undamaged, particularly in cases where store employees went above and beyond to address concerns or enhance purchases. However, several negative experiences were documented, including damaged or incorrect items received, such as torn packaging, faulty instruments, and mismatched accessories. Issues with order cancellations, unresponsive or unprofessional customer service (notably from a manager in Fayetteville who dismissed a customer’s complaint), and problems with return policies or price discrepancies were also frequently mentioned. The company’s replies to some reviews were noted, though their effectiveness in resolving complaints varied.
The reviews highlight inconsistent service quality, with some stores and employees receiving strong praise for their professionalism and problem-solving, while others faced criticism for poor communication, lack of accountability, and unhelpful responses. Additionally, a few reviews specifically called out a call center supervisor for inappropriate professional conduct, though this was not universally reported. While some customers expressed frustration with logistical issues like delivery failures or incorrect items, others appreciated Guitar Center’s ability to deliver satisfactory experiences when staff were attentive and proactive. Overall, the mixed feedback suggests that while Guitar Center can provide excellent service in certain instances, there are recurring challenges with product accuracy, customer support consistency, and resolution of complaints.