Profile
Guitar Center Naples FL US
Guitar Center, located at 13585 Tamiami Trl N, Suite 8, Naples, FL, is a premier destination for musicians seeking high-quality instruments, gear, and accessories. The store offers a wide range of products, including guitars, amplifiers, keyboards, drums, and audio equipment, catering to both beginners and professionals. Customers can explore the latest releases, access expert advice, and take advantage of in-store services such as setup, tuning, and maintenance. The Guitar Center app enhances the shopping experience, allowing users to browse products, view screenshots, read reviews, and discover related items—all from their mobile devices.
Hours of operation are Monday through Friday from 11:00 a.m. to 7:00 p.m., Saturday from 11:00 a.m. to 8:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m. Notable features include a curated selection of top-tier brands, competitive pricing, and a commitment to customer satisfaction. Whether shoppers are looking to purchase, learn, or explore new music technologies, Guitar Center provides a comprehensive and welcoming environment for all music enthusiasts.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with customers reporting both positive and negative experiences. Positively, several reviewers highlighted the helpfulness and expertise of individual staff members, such as salespeople Jason, Dalton, and Jeremy, who provided personalized assistance, product knowledge, and satisfactory resolutions to issues. Some customers also praised the quality of products received when they arrived undamaged, as well as the company’s willingness to address problems in certain cases, such as replacing faulty items or offering repairs. However, a significant number of reviews expressed dissatisfaction with issues like damaged or incorrect shipments, poor customer service from some employees, and unfulfilled promises (e.g., missing free lessons or price drop discrepancies). Notably, a few reviewers cited negative encounters with unresponsive or unprofessional staff, including a manager who refused to resolve a defective pedal board issue and a call center supervisor whose behavior was criticized.
Common complaints included logistical problems such as UPS delivery failures, incorrect items, and unmet expectations from online purchases, with some customers expressing frustration over the lack of support or accountability from Guitar Center. Conversely, in-store experiences were occasionally praised for their friendly and professional service, though these were not universally consistent. The reviews also revealed confusion over return policies, military discounts, and advertised promotions, with some customers feeling misled by unclear terms. While the majority of feedback was neutral or mixed, the presence of both commendable and problematic interactions suggests that customer experiences at Guitar Center vary widely depending on specific locations, staff, and individual transactions.