Profile
Guitar Center University Park FL US
Guitar Center, located at 8223 Cooper Creek Blvd, University Park, FL, is the world’s largest musical instruments retailer, offering an extensive selection of guitars, basses, drums, amplifiers, DJ equipment, keyboards, and professional audio gear. Whether you’re a seasoned musician or a beginner, the store provides a wide range of products designed to meet the needs of all skill levels. Most orders qualify for free shipping, making it convenient for customers to access high-quality instruments and accessories from home.
The store operates with extended hours, open Monday through Sunday from 11:00 a.m. to 7:00 p.m., with later hours on Saturdays until 8:00 p.m. Guitar Center prides itself on offering expert guidance from knowledgeable staff, ensuring customers receive personalized assistance in selecting the right equipment. Its commitment to quality, variety, and customer service makes it a go-to destination for musicians seeking reliable products and a seamless shopping experience.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with consumers expressing both positive and negative experiences. Positives include commendations for individual staff members, such as helpful and knowledgeable employees like Jason in Hialeah and the team at the Norman OK store, who provided exceptional customer service, product recommendations, and repair assistance. Some reviewers also appreciated the return policy and the willingness of certain employees to go above and beyond, such as Dalton’s personalized support during a guitar purchase for a gift.
However, significant negatives were also reported, including issues with product quality and delivery. Multiple reviewers mentioned receiving damaged, incorrect, or defective items, such as guitars with undisclosed damage, malfunctioning keyboards, or mismatched power supplies. Complaints also arose regarding poor customer service experiences, such as unresponsive or dismissive staff, particularly at the Fayetteville store, where a manager was described as uncooperative and rude. Additional criticisms included order cancellations without resolution, unclear pricing policies, and inconsistent product descriptions. While some stores and employees received praise, the reviews highlight a lack of uniformity in service quality and product reliability across locations.