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Guitar Center Alpharetta GA US
Guitar Center, located at 970 N Point Dr Ste A120, Alpharetta, GA, is the world’s largest musical instruments store, offering an extensive selection of guitars, bass, drums, amps, DJ equipment, keyboards, and pro-audio gear. Whether you’re a seasoned musician or a beginner, the store provides high-quality instruments, accessories, and equipment from trusted brands, catering to all musical needs. Most orders qualify for free shipping, making it convenient for customers to enjoy their purchases nationwide.
The store is open Monday through Friday from 11:00 a.m. to 7:00 p.m., Saturday from 11:00 a.m. to 8:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m. With its vast inventory and commitment to customer satisfaction, Guitar Center remains a premier destination for musicians seeking top-tier products and expert guidance.
Location Reviews
Guitar Center’s reviews reflect a mixed overall sentiment, with consumers expressing both satisfaction and frustration. Positives include praise for certain staff members, such as a helpful salesperson in Hialeah and a knowledgeable technician in Norman, Oklahoma, who provided exceptional service. Some customers also appreciated the return policy and personalized assistance from customer support, as highlighted in a detailed account of a positive interaction with an employee named Dalton. However, negatives frequently centered on product issues, such as receiving damaged, incorrect, or defective items (e.g., a guitar with non-functional keys or a bass with a divet), as well as shipping and delivery problems, including failed UPS deliveries and order cancellations without resolution. Additionally, some customers criticized the lack of transparency in price drop policies and the inability to apply military discounts.
Customer service experiences varied significantly, with some stores and employees receiving acclaim for professionalism and problem-solving, while others faced complaints about poor communication, unhelpful staff, and even unprofessional behavior from managers. For instance, a negative review detailed a confrontational interaction with a manager in Fayetteville who refused to address a defective product, while another customer praised the Norman store’s team for resolving issues efficiently. These contrasting experiences underscore the inconsistency in service quality across locations and employees. Overall, while Guitar Center has received commendations for certain aspects of its service and product offerings, recurring issues with product quality, shipping, and customer support suggest that the shopping experience can be unpredictable.