Profile
Guitar Center Athens GA US
Guitar Center Rentals, located at 1901 Terrell Mill Rd, Suite 450, Marietta, GA, is a premier destination for musicians seeking high-quality instruments and gear. The store offers a curated selection of new and used equipment from top brands, including guitars, amplifiers, keyboards, and accessories, catering to both beginners and seasoned professionals. Notable features include expert staff available to provide guidance on purchases or rentals, as well as a wide range of options for live performance, practice, and recording needs.
With extended hours on Saturdays (11:00 a.m. – 8:00 p.m.), the store is conveniently accessible to customers throughout the week, operating Monday through Sunday from 11:00 a.m. to 7:00 p.m. (except Saturday). Whether you’re looking to rent equipment for a special event or invest in a new instrument, Guitar Center Rentals provides a reliable and welcoming environment for music enthusiasts in the Marietta area and beyond.
Location Reviews
Guitar Center’s reviews reflect a mixed overall sentiment, with some customers expressing satisfaction while others report significant issues. Positives include commendations for customer service, such as the assistance provided by sales staff like Jason in Hialeah and the knowledgeable support from employees in Norman, Oklahoma, who helped resolve product issues. Several reviewers highlighted the helpfulness of call center representatives, such as Dalton, who went above and beyond to aid a customer purchasing a guitar as a surprise. Additionally, some customers noted that products received were in good condition, though others faced problems with damaged or incorrect items, such as a guitar canceled after being claimed damaged despite initial photos showing it was in “great condition.”
Negatives include frequent complaints about shipping errors, such as UPS delivery failures and receiving items that did not match orders (e.g., a wrong power supply for a pedal board). Multiple reviews criticized poor customer service experiences, including an incident where a manager at the Fayetteville store dismissed a customer’s concerns and hung up on them. Other issues included unfulfilled promises (e.g., missing “free lessons” materials) and policy frustrations, such as the inability to apply a military discount during a “price drop” promotion. While some staff interactions were praised, the reviews also highlighted inconsistencies in service quality, with one reviewer noting that a call center supervisor’s Facebook page raised concerns about professionalism. Overall, the brand appears to have a split reputation, with strong pockets of positive service countered by recurring complaints about product accuracy and customer support.