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Guitar Center Kennesaw GA US
Guitar Center, located at 1570 Crater Lake Dr NW in Kennesaw, GA, is the world’s largest musical instruments store, offering an extensive selection of guitars, bass, drums, amplifiers, DJ equipment, keyboards, and professional audio gear. Whether you’re a beginner or a seasoned musician, the store provides a wide range of products to suit every need, with most orders eligible for free shipping. Customers can explore in-store or shop online, making it a convenient destination for acquiring high-quality instruments and accessories.
The store operates extended hours to accommodate busy schedules, with regular weekday hours from 11:00 a.m. to 7:00 p.m. and extended Saturday hours until 8:00 p.m. This accessibility, combined with its vast inventory and reliable shipping options, makes Guitar Center a go-to hub for musicians in the Kennesaw area and beyond.
Location Reviews
Guitar Center reviews reflect a mixed experience, with overall sentiment leaning slightly positive but marked by notable inconsistencies. Many customers praised the helpfulness of specific staff members, such as Jason in Hialeah, Joe, Liz, and Jeremy in Norman, who provided exceptional service, product expertise, and personalized assistance. Positive feedback also highlighted instances where customer support, like Dalton, went above expectations by offering guidance during complex purchases. However, several negative experiences were reported, including issues with product quality—such as damaged or incorrect items received—and logistical problems like UPS delivery failures or orders being canceled without resolution. Some customers expressed frustration with unresponsive or dismissive staff, as seen in a highly negative encounter at a Fayetteville store, where a manager refused to address a faulty purchase and escalated tensions with the customer.
Commonly mentioned positives include the dedication of individual employees and the availability of return policies, which reassured buyers. Conversely, recurring negatives involved inconsistent product quality, poor customer service interactions, and systemic issues with online ordering and fulfillment. While some reviews emphasized trust in the brand’s expertise and the value of in-store support, others criticized Guitar Center for perceived dishonesty in listings, lack of accountability for errors, and a disconnect between advertised policies and actual practices. Overall, the reviews suggest that while Guitar Center can deliver a satisfactory experience with the right staff and circumstances, significant room for improvement exists in ensuring consistent product quality and customer service.