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Guitar Center Lawrenceville GA US
Guitar Center at 1455 Pleasant Hill Road 401, Lawrenceville, GA, offers a wide selection of new and used musical instruments, gear, and accessories from top brands, catering to musicians of all levels. The store provides expert guidance, repair services, and access to exclusive financing options, making it a go-to destination for guitarists, drummers, and other instrument enthusiasts. Notable features include a spacious showroom, in-store demonstrations, and a dedicated rental department for those exploring equipment before purchasing.
Hours of operation are Monday through Sunday, 11:00 a.m. to 7:00 p.m., with extended hours on Saturdays until 8:00 p.m. Whether customers are looking to buy, rent, or seek advice on their next musical purchase, Guitar Center aims to deliver a seamless and personalized experience. The location emphasizes community engagement, often hosting local events and workshops to support aspiring and professional musicians alike.
Note: The address provided in the initial query (1455 Pleasant Hill Road 401, Lawrenceville, GA) differs from the address mentioned in the source information (1901 Terrell Mill RD, Marietta, GA). This listing assumes the Lawrenceville location based on the user’s request, but details may vary depending on the specific store.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with consumers expressing both positive and negative experiences. Positives commonly include praise for helpful and knowledgeable staff, such as sales associates like Jason in Hialeah and Joe, Liz, and Jeremy in Norman, Oklahoma, who were noted for their professionalism and personalized assistance. Some customers highlighted satisfactory product quality and condition, though a few noted minor issues like packaging damage or missing promised items (e.g., free lessons). Conversely, negatives included reports of damaged or incorrect items received, poor customer service interactions—such as a manager’s uncooperative response to a faulty pedal board and a call center supervisor’s inappropriate social media content—and frustrations with order cancellations or unfulfilled promises, such as a guitar deemed damaged despite being listed as “great condition.” Issues with returns, price drops, and military discount policies also emerged as recurring complaints.
The experience varied significantly by location and staff, with some stores and employees receiving strong praise for their service, while others faced criticism for unhelpful or dismissive behavior. While many customers appreciated the availability of repair services and the willingness of certain staff to go above and beyond, others felt let down by inconsistent quality control, lack of follow-through on orders, and perceived unprofessionalism from management. Overall, the reviews suggest that while Guitar Center can deliver a satisfactory experience with the right team, challenges in customer service, product accuracy, and policy enforcement persist.