Profile
Music & Arts Marietta GA US
Music & Arts, located at 1255 Johnson Ferry Rd Ste 9 in Marietta, GA, offers a range of services for music enthusiasts, including instrument rentals and music lessons. The business provides access to high-quality musical instruments for rent, catering to students, professionals, and hobbyists seeking flexible options for practice or performance. Additionally, it offers music lessons across various instruments and skill levels, making it a valuable resource for individuals and families looking to develop their musical abilities.
To locate the nearest Music & Arts store, customers can use the store finder tool on the business’s website, which provides maps, directions, and detailed store hours. This feature ensures easy access to information for those seeking convenient, local services. Whether looking to rent an instrument or enroll in lessons, the store finder simplifies the process of connecting with Music & Arts locations in Marietta and surrounding areas.
Location Reviews
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Music & Arts has received mixed customer feedback, with an overall 3.1-star rating based on 14 reviews and 17 complaints. While some customers have reported positive experiences, particularly with in-store service and individual instructors, the majority of reviews highlight significant concerns regarding customer service, billing accuracy, and accountability. Commonly mentioned negatives include disorganized front office operations, inconsistent communication, and frequent billing errors, such as being charged for lessons that never occurred or for instruments that were never received. Several customers have described interactions with customer service as unprofessional, with some even expressing concerns about potential data security issues due to mishandled credit card information. Additionally, there are reports of poor follow-up on unresolved issues, with some customers having to dispute charges with their credit card companies to receive refunds.
On the positive side, a few reviews note that individual staff members can be helpful and professional, and some customers have praised the quality of music instruction and the store’s inventory. However, these positive experiences are overshadowed by recurring complaints about the company’s overall lack of accountability and poor handling of customer concerns. The reviews suggest that while the physical stores may be well-staffed, the corporate and billing systems are problematic, leading to frustration and financial harm for some customers. Overall, the sentiment is largely negative, with many customers advising against doing business with Music & Arts unless absolutely necessary.