Profile
Music & Arts Marietta GA US
Music & Arts located at 3805 Dallas Hwy SW, Suite 108, Marietta, GA, is a premier destination for music lovers seeking instruments, lessons, and rental options. The store offers a wide range of musical instruments for sale, as well as rental programs tailored to students, professionals, and casual musicians. Whether you’re looking to try a new instrument before purchasing or need equipment for a performance, Music & Arts provides flexible solutions to suit diverse needs.
Notable for its commitment to fostering musical growth, the Marietta location also offers in-store music lessons across various genres and skill levels, taught by experienced instructors. Customers can utilize the store’s store finder tool to locate nearby Music & Arts locations, access detailed maps & directions, and explore store hours for convenience. While the Marietta branch serves as a key hub in Georgia, the brand also extends its services to locations in Virginia, making it a versatile resource for music enthusiasts across regions.
This family-friendly establishment combines quality products, expert guidance, and community-focused programs to support both beginners and seasoned musicians. Visit Music & Arts in Marietta to discover how they can help you achieve your musical goals.
Location Reviews
Music & Arts receives a mixed but predominantly negative sentiment based on the provided reviews, with a 3.1-star rating derived from 14 reviews and 17 complaints. Commonly mentioned negatives include disorganized front-office operations, poor billing management, and inconsistent communication with customers. Multiple reviewers highlighted issues such as unannounced lesson cancellations, incorrect billing for services not received, and delayed or unfulfilled refunds. Some accounts describe suspicious billing practices, including unauthorized charges and a lack of accountability, while others criticized unresponsive or unprofessional customer service, including phone support that failed to resolve issues. A recurring complaint involves a failure to address inventory errors, leading to false credit reporting and financial harm. Despite these issues, a few reviews note positive experiences, such as helpful in-store staff, quality instruction from teachers, and reasonable pricing for services like guitar string replacements. These positives are overshadowed by the frequency of complaints about systemic operational and customer service failures.
The majority of feedback emphasizes significant shortcomings in billing accuracy, transparency, and resolution of disputes. Several reviewers described experiences with unfulfilled refund promises, incorrect charges, and a lack of follow-up from management. Others criticized the billing department’s unprofessionalism and the phone support’s inability to assist with complex issues. However, a small number of reviews praise the in-store staff’s helpfulness and the quality of instruction, suggesting that while some locations or employees may provide satisfactory service, the overall customer experience is frequently marred by systemic issues in operations and customer care. The mixed rating reflects a disparity between isolated positive interactions and widespread dissatisfaction with core aspects of the company’s service and management.