Profile
Music & Arts Snellville GA US
Music & Arts, located at 1905 Scenic Hwy N, Suite 610 in Snellville, GA, is a premier destination for music enthusiasts seeking instruments, lessons, and rental options. The store offers a wide selection of musical instruments for purchase, along with rental programs designed to make quality instruments accessible to students and musicians of all levels. Whether you’re a beginner exploring your first instrument or an experienced player looking for professional-grade equipment, Music & Arts provides expert guidance and support.
Notable features include personalized music lessons tailored to individual needs, taught by qualified instructors in a variety of genres. The store also provides detailed maps, directions, and store hours to enhance customer convenience. For those seeking additional locations or assistance, the store finder tool on the Music & Arts website allows users to locate nearby branches and access comprehensive information about services and availability. This commitment to accessibility and community engagement makes Music & Arts a trusted hub for music education and instrument needs in the region.
Location Reviews
Music & Arts receives a mixed but predominantly negative customer sentiment, reflected in a 3.1-star rating based on 14 reviews and 17 complaints. Commonly cited issues include poor billing practices, inconsistent communication, and unprofessional customer service. Multiple reviews highlight errors such as incorrect charges for unprovided lessons, delayed or denied refunds, and failure to resolve billing disputes. Complaints also mention unresponsive or dismissive staff, with some customers describing interactions as suspicious or fraudulent, such as a billing representative misrecording credit card details. Refund processes are frequently criticized, with one customer recounting a Christmas Eve incident where a $50+ refund was delayed for weeks, nearly causing financial hardship. Additionally, reports of inaccurate credit reporting—such as a $1,800 debt falsely attributed to a lost rental instrument—further underscore systemic issues in accountability and record-keeping.
Positives are rare but include isolated instances of satisfactory service, such as a staff member’s efficient and affordable guitar repair and a voice instructor’s skill. However, these exceptions are overshadowed by widespread dissatisfaction, particularly regarding the company’s handling of financial and logistical issues. While some reviews note that in-store staff can be helpful, the recurring complaints about billing errors, lack of transparency, and failure to resolve disputes suggest a persistent lack of reliability. The overall sentiment indicates that while a small minority of customers have had positive experiences, the majority report significant frustration with Music & Arts’ operations, particularly in areas of customer support and financial management.