Profile
Guitar Center Pearl City HI US
Guitar Center, located at 1000 Kamehameha Hwy, Pearl City, HI, is the world’s largest musical instruments store, offering an extensive selection of products for musicians of all levels. Customers can browse guitars, bass, drums, amps, DJ equipment, keyboards, pro-audio gear, and more, all under one roof. The store is renowned for its wide range of brands, competitive pricing, and expert staff, making it a go-to destination for both beginners and seasoned professionals. Most orders qualify for free shipping, adding convenience for online shoppers.
Operating with extended hours, Guitar Center is open Monday through Sunday from 11:00 a.m. to 7:00 p.m., with extended hours on Saturdays until 8:00 p.m. This accessibility ensures customers can visit during flexible times to explore inventory, receive personalized recommendations, or pick up purchases. Whether shopping in-store or online, Guitar Center combines comprehensive product offerings with reliable service, solidifying its reputation as a premier music retailer in the region.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with consumers expressing both positive and negative experiences. Many reviewers noted satisfactory interactions with knowledgeable and helpful staff, particularly in stores like Norman, OK, and through customer support representatives such as Dalton, who provided personalized assistance. Some praised the quality of products received, though others reported issues with damaged or incorrect items, such as a guitar canceled due to alleged damage despite conflicting evidence, or a pedal board with a faulty power supply. Delivery problems, including failed UPS attempts and delayed reshipments, also surfaced as recurring complaints.
Common negatives included inconsistent product quality, unprofessional customer service encounters—such as a manager in Fayetteville, AR, who dismissed a customer’s concerns with hostility—and systemic issues like the inability to apply military discounts. Conversely, positive experiences highlighted exceptional service from employees like Jason in Hialeah and Jeremy in Norman, who went above and beyond to resolve issues. However, these positives were often overshadowed by reports of poor handling of returns, misleading product listings, and a lack of accountability for errors, leading some customers to caution against purchasing from Guitar Center.