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Guitar Center Cedar Rapids IA US
Guitar Center, located at 2431 Wiley Blvd SW in Cedar Rapids, IA, is the world’s largest musical instruments retailer, offering an extensive selection of guitars, bass, drums, amps, DJ equipment, keyboards, and professional audio gear. Whether you’re a seasoned musician or a beginner, the store provides a wide range of products to suit all skill levels and preferences. Most orders qualify for free shipping, making it convenient for customers to access high-quality instruments and accessories from the comfort of their homes.
The Cedar Rapids location operates with consistent hours Monday through Friday from 11:00 a.m. to 7:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m. On Saturdays, the store extends its hours to 8:00 p.m. to accommodate shoppers. As a trusted name in the music industry, Guitar Center combines competitive pricing, expert staff, and a vast inventory to serve musicians of all backgrounds, making it a go-to destination for both in-store and online purchases.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with consumers expressing both positive and negative experiences. Commonly mentioned positives include commendable customer service from specific employees, such as a helpful salesperson in Hialeah and a supportive staff at the Norman, OK store. Some reviewers highlighted effective problem resolution, such as staff members addressing product issues or offering personalized assistance during purchases. Additionally, a few noted that certain locations provided friendly and professional interactions, contributing to a satisfactory shopping experience.
However, several recurring negatives were reported. Issues with product quality and delivery were frequently cited, including damaged or incorrect items received, shipping failures (e.g., UPS delivery errors), and unfulfilled promises (e.g., missing free lessons or accessories). Customer service frustrations also emerged, such as uncooperative staff, poor handling of returns, and dismissive behavior from some employees or managers, as exemplified by an incident involving a Fayetteville store manager. Additionally, some reviewers criticized the company’s handling of order cancellations, price discrepancies, and lack of military discount application, while others noted inconsistent experiences across locations and staff. Overall, the reviews suggest variability in service quality and product reliability, with both positive and negative outcomes depending on specific interactions and locations.