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Guitar Center Boise ID US
Guitar Center, located at 5761 W Fairview Ave, Boise, ID, is the world’s largest musical instruments store, offering an extensive selection of guitars, basses, drums, amps, DJ equipment, keyboards, pro-audio gear, and more. Whether you’re a beginner or a seasoned musician, the store provides a wide range of products to suit every need, ensuring customers can find high-quality instruments and accessories under one roof. Most orders qualify for free shipping, making it convenient for customers to enjoy their purchases without additional costs.
The store maintains extended hours to accommodate busy schedules, operating Monday through Sunday from 11:00 a.m. to 7:00 p.m., with extended hours on Saturdays until 8:00 p.m. This commitment to accessibility, combined with its vast inventory and reliable shipping options, positions Guitar Center as a trusted destination for musicians in the Boise area and beyond.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with some customers expressing satisfaction and others highlighting significant concerns. Positives include praise for individual staff members, such as helpful salespeople and technicians, and commendations for personalized customer support in certain locations. For example, a reviewer highlighted the assistance of a representative named Dalton, who went above and beyond to help select a guitar as a surprise gift, while another praised the service at a Norman, OK store, noting the expertise of employees and the quality of repairs. However, these positive experiences are contrasted with reports of inconsistent product quality, with some customers receiving damaged, incorrect, or defective items, such as a keyboard with nonfunctional keys or a guitar that was allegedly misrepresented as “great condition” but later claimed to be damaged.
Negative feedback centers on issues with order fulfillment, customer service, and unprofessional behavior. Several reviewers described poor handling of returns or replacements, including a case where an order was canceled without resolution and another where a customer was given the wrong power supply for a pedal board and faced dismissive treatment from staff. Additionally, some reviews criticized unprofessional conduct by employees, including a call center supervisor whose social media profile raised concerns, and a manager who allegedly shouted at a customer. While some stores and staff members received strong praise for their service, others were described as unhelpful or even hostile, underscoring variability in the customer experience across locations and employees.