Profile
Guitar Center Repairs Champaign IL US
Guitar Center Repairs
Address: 2120 Alta Arden Expy, Sacramento, CA 95825
Hours: Monday–Friday 10 AM–9 PM, Saturday 10 AM–9 PM, Sunday 11 AM–7 PM
Guitar Center Repairs, located at 2120 Alta Arden Expy in Sacramento, CA, specializes in professional instrument repair, maintenance, and customization for guitars, basses, and other musical equipment. With expertise in everything from string changes and setup adjustments to complex electronics repairs, the service caters to musicians of all skill levels. Customers praise the technicians’ attention to detail, timely service, and transparent pricing, making it a trusted destination for both local and touring artists.
The business offers convenient access via map and directions, and customers can contact them directly for inquiries or appointments. While the provided address is for Sacramento, note that the initial query mentioned Champaign, IL—please verify the correct location for accurate information. Guitar Center Repairs is committed to ensuring instruments perform at their best, combining quality craftsmanship with a customer-focused approach.
Location Reviews
Guitar Center Repairs receives mixed reviews, with overall sentiment reflecting a blend of positive and negative experiences. Positives include praise for certain staff members, such as Dalton, Joe, Liz, and Jeremy, who were described as helpful, knowledgeable, and attentive to customer needs. Some customers highlighted satisfactory product quality and successful resolutions to issues, particularly when interacting with stores like the Norman OK location. Additionally, a few reviewers noted appreciation for the company’s willingness to assist with returns or repairs, though these instances were not universally consistent.
However, significant negatives are also frequently mentioned. Common complaints include receiving damaged, incorrect, or subpar products, such as guitars with visible flaws or pedal boards with faulty components. Several reviews criticized poor customer service, including unresponsive or dismissive staff, instances of employees being unprofessional or even hostile (e.g., a manager who reportedly hung up on a customer). Issues with order fulfillment, such as cancellations without replacement options or delays in reshipping, also recur. Additionally, some customers expressed frustration with inconsistent policies, such as the inability to apply military discounts or confusion over “price drop” listings. While some stores and employees received commendation, the overall experience remains inconsistent, with notable variations in service quality and product reliability across locations and interactions.