Profile
Guitar Center Country Club Hills IL US
Guitar Center, located at 4271 W 167th St, Country Club Hills, IL, is a premier destination for musicians seeking high-quality instruments, gear, and accessories. The store offers an extensive selection of guitars, amplifiers, keyboards, drums, and other music equipment, catering to both beginners and professionals. Customers can explore products in person or shop online via the Guitar Center app, available on the App Store, which features product screenshots, customer reviews, user tips, and recommendations for similar apps or games.
Hours of operation are Monday–Friday: 11:00 AM – 7:00 PM; Saturday: 11:00 AM – 8:00 PM; and Sunday: 11:00 AM – 7:00 PM. The store’s extended Saturday hours provide added convenience for shoppers. Whether browsing in-store or using the app for seamless online shopping, Guitar Center aims to deliver a comprehensive experience for music enthusiasts in the area.
Location Reviews
Guitar Center’s reviews reflect a mixed overall sentiment, with consumers expressing both positive and negative experiences. Positives include commendations for knowledgeable and helpful staff, such as a salesperson in Hialeah and technicians in Norman, Oklahoma, who provided exceptional service and product expertise. Some customers appreciated the return policies and personalized assistance from customer support, particularly in cases where they required guidance on selecting instruments. Additionally, a few reviews highlighted satisfactory product quality and condition, though these were not universally consistent.
Negatives frequently centered on product and service issues, including damaged or incorrect items received, such as a torn package sleeve, malfunctioning keys on a keyboard, and a guitar allegedly damaged by the company despite conflicting listing details. Poor customer service experiences were also reported, such as uncooperative staff, abrupt dismissals from managers, and failed deliveries. Some customers criticized the company’s handling of order cancellations and refund policies, while others noted inconsistencies in store experiences, with one Fayetteville location receiving particularly harsh feedback for unprofessional conduct. Despite these challenges, a minority of reviews highlighted positive interactions, indicating variability in service quality across locations and employees.