Profile
Guitar Center Ft. Wayne IN US
Guitar Center Rentals located at 1901 Terrell Mill Rd, Marietta, GA, offers a wide selection of new and used musical instruments, gear, and accessories from top brands, catering to musicians of all skill levels. Whether you’re looking for guitars, amplifiers, keyboards, or drum kits, the store provides high-quality products designed to meet the needs of both beginners and professionals. Notable features include competitive pricing, expert staff assistance, and a rental program for those seeking temporary access to equipment.
The store operates with extended hours to accommodate busy schedules, remaining open Monday through Sunday from 11:00 a.m. to 7:00 p.m., with later hours on Saturdays until 8:00 p.m. This flexibility ensures customers can visit during convenient times. Guitar Center Rentals is a trusted destination for musicians in the Marietta area, combining a comprehensive inventory with a commitment to customer satisfaction.
Note: The address provided in the initial query (422 W Coliseum Blvd, Ft. Wayne, IN) does not match the location details in the information above. The description reflects the Marietta, GA, location as specified in the given data.
Location Reviews
Guitar Center reviews reflect a mixed experience, with overall sentiment leaning toward neutral. Positives frequently cited include helpful and knowledgeable staff, such as sales associates in Hialeah and Norman, Oklahoma, who provided personalized assistance and ensured customer satisfaction. Some customers praised the quality of products received, particularly when items were in good condition upon arrival. However, several negative experiences were reported, including damaged or incorrect items, such as a guitar ordered online that was later canceled by the company without resolution, and a pedal board with a faulty power supply. Issues with customer service also emerged, with complaints about unresponsive or unprofessional staff, including a manager who dismissed a customer’s concerns and a call center supervisor whose background raised concerns.
Common negatives included problems with order fulfillment, such as UPS delivery failures and incorrect items, as well as challenges with returns and price drop policies, where military discounts could not be applied. Some customers highlighted poor communication from Guitar Center, such as a lack of effort to replace a canceled order or resolve product defects. Conversely, a few reviews noted positive interactions, such as a customer service representative who went above and beyond to assist with a surprise guitar purchase. These contrasting experiences underscore the variability in service quality, with some locations and staff members receiving praise while others faced criticism for mishandling orders or customer concerns.