Profile
D1 Guitar Center Grandview KS US
D1 Guitar Center, located at 6700 119th St, Grandview, KS, is a full-service music store specializing in guitars, basses, keyboards, and related accessories. The store offers a wide selection of new and used instruments, catering to both beginners and experienced musicians. In addition to sales, D1 provides in-store lessons, private tutoring, and repair services, ensuring customers receive comprehensive support for their musical needs. The knowledgeable staff, many of whom are seasoned musicians, offer personalized guidance to help customers choose the right instruments and accessories.
A standout feature of D1 Guitar Center is its commitment to fostering the local music community. The store regularly hosts events such as open mic nights, workshops, and instrument demonstrations, creating a space for musicians of all levels to connect and learn. The showroom is designed to showcase products in an inviting, hands-on environment, allowing customers to test instruments before making purchases. D1 also emphasizes sustainability by offering eco-friendly products and repair services that extend the life of musical equipment.
Whether you’re a casual player or a professional musician, D1 Guitar Center provides a welcoming atmosphere and expert service tailored to the needs of the Grandview area and beyond. Its dedication to quality, community engagement, and customer education makes it a trusted destination for all things musical.
Location Reviews
The reviews for D1 Guitar Center present a mixed sentiment, with some customers expressing satisfaction while others report significant issues. Overall, the experience is described as “somewhat happy” but inconsistent, with both positive and negative elements recurring across multiple locations and interactions. Positives include praise for certain staff members, such as a helpful salesperson in Hialeah and a knowledgeable technician in Norman, Oklahoma, who provided repairs and personalized assistance. Some customers also noted that products arrived in good condition, though others encountered problems like damaged or incorrect items, missing components (e.g., a “Free lessons” card), and delivery failures. A few reviews highlighted poor customer service, including unresponsive or dismissive staff, a manager who allegedly hung up on a customer, and a call center supervisor whose professional conduct was questioned.
Negatives frequently centered on product and service reliability, with complaints about canceled orders, incorrect shipments (e.g., a wrong power supply for a pedal board), and unfulfilled promises (e.g., a guitar claimed to be in “great condition” but later deemed damaged). Some customers also criticized the company’s handling of issues, such as a lack of replacement options or inadequate resolution efforts. Conversely, a few reviews emphasized positive experiences, including personalized support from customer service representatives like Dalton, who went above and beyond to assist with a guitar purchase. While some locations and staff were commended for professionalism and helpfulness, others were described as uncooperative or dismissive, underscoring the variability in service quality. The company responded to several reviews, but the overall sentiment remains divided, with both commendable moments and persistent concerns about reliability and customer care.