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Guitar Center Overland Park KS US
Guitar Center, located at 6700 W 119th St, Overland Park, KS, is the world’s largest musical instruments store, offering an extensive selection of guitars, basses, drums, amps, DJ equipment, keyboards, and pro-audio gear. Whether you’re a seasoned musician or a beginner, the store provides high-quality instruments, accessories, and gear from leading brands, ensuring customers find everything they need in one place. Most orders qualify for free shipping, making it convenient for shoppers across the region.
Open Monday through Friday from 11:00 a.m. to 7:00 p.m., Saturday from 11:00 a.m. to 8:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m., Guitar Center caters to music enthusiasts with flexible hours. The store’s vast inventory and commitment to customer service make it a go-to destination for musicians seeking reliable products and expert guidance.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with customers reporting both positive and negative experiences. Positives include praise for helpful and knowledgeable staff, such as a salesman in Hialeah and customer support representatives who provided personalized assistance, as well as satisfaction with product quality in some cases. However, several customers highlighted issues with damaged or incorrect items received, poor customer service interactions (including a manager who was described as uncooperative and dismissive), and unresolved problems with orders being canceled or mishandled. Some reviewers also noted challenges with return policies, price drop discrepancies, and unmet expectations regarding advertised product conditions.
Commonly mentioned negatives include instances of damaged goods, unresponsive or unhelpful staff, and inconsistent service quality across locations. For example, one customer reported a manager at a Fayetteville store who refused to resolve an issue with a faulty pedal board, while another praised the Norman, OK store for exceptional customer service and technical expertise. Positives were also noted in specific cases, such as a salesperson who went above and beyond to assist with a purchase and a customer support representative who provided detailed guidance. These experiences suggest that while some Guitar Center locations and staff members receive strong praise, others face criticism for service gaps and product-related issues.