Profile
Guitar Center Baton Rouge LA US
Guitar Center, located at 9001 Florida Boulevard in Baton Rouge, Louisiana, is a premier destination for musicians seeking high-quality instruments, gear, and accessories. The store offers a wide range of products, including guitars, amplifiers, keyboards, drums, and audio equipment, catering to both beginners and professionals. Customers can explore the latest releases and industry-leading brands, supported by expert staff available to provide guidance and recommendations. For added convenience, the Guitar Center app, available on the App Store, allows users to browse products, view screenshots, read reviews, and access user tips, enhancing the shopping experience both in-store and online.
The store maintains extended hours to accommodate customers, with regular operating times from Monday to Friday, 11:00 a.m. to 7:00 p.m., and Saturday, 11:00 a.m. to 8:00 p.m. On Sundays, the store is open from 11:00 a.m. to 7:00 p.m. This flexibility ensures accessibility for shoppers seeking to purchase or inquire about music-related products. As a trusted name in the music industry, Guitar Center continues to serve the Baton Rouge community with reliable service, competitive pricing, and a commitment to musical excellence.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with some consumers expressing satisfaction and others reporting significant issues. Positives include commendations for certain staff members, such as helpful salespeople like Jason in Hialeah and knowledgeable employees in Norman, Oklahoma, as well as personalized customer support from representatives like Dalton. These experiences highlight instances of friendly, professional service and willingness to assist customers with product selection or troubleshooting. However, negatives are also prominent, with recurring complaints about damaged or incorrect items received, shipping problems (e.g., UPS delivery failures), and poor customer service interactions, particularly at the Fayetteville store, where a manager was described as uncooperative and dismissive. Some reviewers also criticized the company for canceling orders without proper resolution or failing to honor advertised product conditions.
Commonly mentioned issues include discrepancies between product listings and actual items received, such as guitars or basses arriving with damage or defects, and challenges with returning or replacing faulty goods. While some stores and employees were praised for their responsiveness and problem-solving, others faced criticism for unprofessional behavior or inadequate follow-through. The reviews also note inconsistencies in service quality across locations, with one customer reporting a positive return visit to a store where the staff was described as “friendly and professional,” contrasting with the negative experience at Fayetteville. Overall, the feedback underscores a split experience, with Guitar Center’s strengths in customer service and product expertise occasionally overshadowed by operational and logistical shortcomings.