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Guitar Center Boston MA US
Guitar Center, located at 159 Massachusetts Ave, Boston, MA, is the world’s largest musical instruments retailer, offering an extensive selection of guitars, basses, drums, amplifiers, DJ equipment, keyboards, and professional audio gear. Whether you’re a beginner or a seasoned musician, the store provides high-quality products, expert guidance, and competitive pricing across a wide range of categories. Most orders qualify for free shipping, making it convenient for customers to access top-tier instruments and equipment from the comfort of their homes.
The Boston location operates with extended hours, open Monday through Sunday from 11:00 a.m. to 7:00 p.m., with extended hours on Saturdays until 8:00 p.m. This accessibility ensures customers can visit during flexible times to explore inventory, receive personalized assistance, or pick up purchases. As a trusted name in the music industry, Guitar Center combines a vast product range with a commitment to customer satisfaction, making it a go-to destination for musicians in the Greater Boston area.
Location Reviews
Guitar Center’s reviews reflect a mixed overall sentiment, with consumers reporting both positive and negative experiences. Commonly mentioned positives include commendable customer service from specific staff members, such as a helpful salesman in Hialeah and a supportive call center representative named Dalton, who provided personalized assistance during a purchase. Some reviews highlighted satisfactory product quality and condition, particularly when interacting with knowledgeable employees at stores like the Norman OK location. However, several negative experiences were also noted, including issues with damaged or incorrect items received, poor customer service from certain employees (such as a dismissive manager in Fayetteville and a call center supervisor with controversial professional interests), and problems with order fulfillment, such as canceled orders without replacement or delivery failures. Additionally, some customers expressed frustration with inconsistent policies, such as the inability to apply military discounts during price drops, and discrepancies between product listings and actual items received.
The reviews underscore significant variability in experiences across locations and interactions, with some customers praising attentive staff and others criticizing unprofessional behavior or unresolved issues. While a few positive anecdotes highlight the potential for excellent service, recurring complaints about damaged goods, unresponsive support, and inconsistent quality control suggest ongoing challenges. Overall, the sentiment leans toward neutral, with both redeeming qualities and notable drawbacks influencing customer satisfaction.