Profile
Guitar Center Braintree MA US
Guitar Center
Located at 255 Grossman Dr, Braintree, MA, this Guitar Center offers a wide selection of new and used musical instruments, gear, and accessories from top industry brands. Whether you’re a seasoned musician or a beginner, the store provides high-quality products including guitars, amplifiers, keyboards, drums, and more, catering to all musical tastes and budgets. Customers can explore the latest releases, shop exclusive deals, and access expert advice from knowledgeable staff.
The store is open Monday through Sunday, with extended hours on Saturdays: Monday–Friday: 11:00 AM – 7:00 PM; Saturday: 11:00 AM – 8:00 PM; Sunday: 11:00 AM – 7:00 PM. Notable features include a welcoming environment for both in-store shopping and online browsing, with options for rentals and personalized service to meet individual needs. Whether you’re looking to upgrade your setup or start your musical journey, Guitar Center in Braintree, MA, is a trusted destination for all things music.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with customers expressing both positive and negative experiences. Positives include commendations for helpful and knowledgeable staff, such as a sales associate in Hialeah and technicians in Norman, Oklahoma, who provided exceptional service and product expertise. Some customers also noted satisfaction with product quality and condition, despite minor packaging issues or missing promotional materials. However, several reviewers reported significant problems, including receiving damaged or incorrect items, poor customer service interactions, and unresolved order issues, such as canceled purchases or failed deliveries. These experiences were often attributed to inconsistent handling by employees or systemic issues in order fulfillment.
Commonly mentioned negatives include instances of unresponsive or dismissive staff, such as a manager in Fayetteville who refused to resolve a faulty product and a call center supervisor whose professional conduct was criticized. Conversely, positive feedback highlighted personalized assistance, like a customer service representative who went above and beyond to help select a guitar. The reviews also revealed variability in store experiences, with some locations praised for their service and others criticized for negligence or unprofessionalism. While Guitar Center’s responses to reviews occasionally addressed concerns, many customers felt their issues were not adequately resolved, contributing to a perception of inconsistency in both product quality and customer support.