Profile
Guitar Center Millbury MA US
Guitar Center, located at 70 Worcester Providence Tpke 410 in Millbury, MA, is a premier destination for musicians seeking high-quality instruments, gear, and accessories. The store offers a wide selection of guitars, amplifiers, keyboards, drums, and other musical equipment, catering to both beginners and professionals. Customers can explore products in person or shop online via the Guitar Center app, available on the App Store, which features product screenshots, user reviews, ratings, and helpful tips for informed purchasing decisions.
The store operates with consistent hours Monday through Sunday, from 11:00 a.m. to 7:00 p.m., with extended hours on Saturdays until 8:00 p.m. This flexibility ensures accessibility for customers seeking in-store assistance or browsing opportunities. Notable features include a curated inventory of top-brand instruments, expert staff guidance, and a commitment to customer satisfaction. Whether shopping for live performance gear or practice essentials, Guitar Center provides a comprehensive one-stop solution for music enthusiasts in the region.
Location Reviews
Guitar Center reviews reflect a mixed experience, with overall sentiment leaning neutral. Many customers noted positive aspects, including commendable customer service from specific staff members, such as a helpful salesman in Hialeah and a supportive call center representative who went beyond basic assistance. Some reviewers praised the condition of products received, though others encountered issues like damaged or incorrect items, delayed shipments, or incomplete packaging (e.g., missing promised free lessons). Positive experiences were often tied to individual store interactions, with staff at locations like Norman, OK, and Fayetteville, AR, highlighted for their professionalism and willingness to resolve issues, though the latter store also had a notable negative incident involving unprofessional customer service.
However, several recurring concerns were raised. Product quality and order accuracy were frequently criticized, with reports of defective items (e.g., malfunctioning keyboards, damaged guitars) and incorrect shipments (e.g., wrong power supplies). Customer service experiences varied significantly by location, with some reviewers describing rude or dismissive interactions, particularly when addressing order cancellations or returns. For example, one customer faced a canceled order without resolution, while another encountered a manager who refused to address a defective product. Additionally, some reviewers expressed frustration with policies, such as the inability to apply military discounts during price drops, or the lack of transparency in product listings. While positive interactions with staff were common, these inconsistencies in service and product quality contributed to a generally uneven customer experience.