Profile
Guitar Center Newton MA US
Guitar Center, located at 750 Commonwealth Ave, Newton, MA, is a premier destination for musicians seeking high-quality instruments, gear, and accessories. The store offers an extensive selection of guitars, amplifiers, keyboards, drum kits, and audio equipment, catering to both beginners and professionals. Customers can explore products in person or via the Guitar Center app, available on the App Store, which features product reviews, ratings, and user tips to aid in purchasing decisions. With a focus on customer satisfaction, the store provides expert guidance, in-store demonstrations, and repair services to support musicians at every stage of their journey.
Hours of operation are Monday through Friday from 11:00 a.m. to 7:00 p.m., Saturday from 11:00 a.m. to 8:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m. Notable features include a spacious, well-organized showroom, access to industry-leading brands, and opportunities to attend in-store events or workshops. Whether shopping for a new instrument or seeking maintenance services, Guitar Center aims to deliver a seamless experience for music enthusiasts in the Newton area and beyond.
Location Reviews
Guitar Center reviews present a mixed sentiment, with consumers expressing both positive and negative experiences. Positives include commendations for specific staff members, such as Dalton for his personalized customer support and Joe and Jeremy at the Norman OK store for their attentive service and product expertise. Some reviewers appreciated the availability of in-store assistance, knowledgeable employees, and the willingness of certain locations to resolve issues, such as replacing defective items or offering repairs. However, negative experiences were also common, with complaints about damaged or incorrect items received, including guitars and pedals that did not match product descriptions. Issues with order cancellations, unresponsive or uncooperative customer service, and poor handling of returns or replacements were frequently mentioned, particularly in online transactions and at specific locations like the Fayetteville store. Additionally, some reviewers criticized the company’s handling of disputes, citing instances of unhelpful responses and a lack of accountability for misrepresented products.
The reviews highlight variability in service quality across locations and staff, with some stores and employees receiving praise for professionalism and problem-solving, while others faced criticism for negligence or poor communication. Common negatives included logistical problems (e.g., incorrect shipments, failed deliveries) and perceived inconsistencies in product quality, though these were often mitigated by the efforts of individual staff members. Overall, the sentiment reflects a split experience, with some customers satisfied by Guitar Center’s offerings and others frustrated by gaps in service and product reliability.