Profile
Guitar Center North Attleboro MA US
Guitar Center, located at 1505 S Washington St, North Attleboro, MA, is a premier destination for musicians seeking high-quality musical instruments, amplifiers, accessories, and gear. The store offers a wide range of products for all skill levels, from beginner to professional, including guitars, keyboards, drums, and audio equipment. Customers can benefit from expert staff guidance, in-store demonstrations, and access to repair services, ensuring a comprehensive shopping experience.
Enhancing the shopping journey, Guitar Center provides an official app available on the App Store, allowing users to explore product details, view customer ratings and reviews, and discover user tips. The store maintains consistent hours from Monday to Sunday, with extended hours on Saturdays, operating from 11:00 a.m. to 8:00 p.m. on Saturdays and 11:00 a.m. to 7:00 p.m. on all other days. This accessibility, combined with its extensive inventory and dedicated customer service, makes Guitar Center a trusted hub for music enthusiasts in the region.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with consumers reporting both positive and negative experiences. Many reviewers expressed dissatisfaction with product quality and order accuracy, citing issues such as damaged or incorrect items received, malfunctioning instruments, and misleading product descriptions. Some customers also highlighted challenges with customer service, including uncooperative staff, unprofessional behavior from managers, and inadequate resolution of complaints. However, several reviews praised the helpfulness of specific employees, such as sales associates and customer support representatives, who provided personalized assistance and went above and beyond to address concerns. Positive feedback also noted instances of exceptional service at individual stores, where staff members were described as knowledgeable, friendly, and attentive to customer needs.
Commonly mentioned positives include the support from dedicated employees, such as Jason in Hialeah and Dalton in customer service, who were lauded for their helpfulness and professionalism. Some stores, like the Norman OK location, received praise for their staff’s responsiveness and willingness to resolve issues, such as repairing defective instruments or offering additional services. Conversely, negatives often centered on inconsistent product quality, with multiple reports of items arriving in poor condition or not functioning as advertised. Issues with order fulfillment, such as canceled orders without resolution or incorrect shipments, were also frequently cited. Additionally, some reviewers criticized the company’s handling of complaints, including instances of dismissive or unprofessional behavior from managers, which exacerbated customer frustration.
Overall, the reviews indicate that while Guitar Center has pockets of strong customer service and knowledgeable staff, there are persistent challenges with product reliability and inconsistent experiences across locations. Positive interactions often depended on individual employees or stores, while negative experiences were frequently tied to unmet expectations regarding product quality and customer support.