Profile
Guitar Center Westborough MA US
Guitar Center Rentals, located at 1901 Terrell Mill Rd, Marietta, GA, is a premier destination for musicians seeking high-quality musical instruments and gear. The store offers a wide selection of new and used equipment from top industry brands, catering to both beginners and seasoned professionals. Whether you’re looking for guitars, amplifiers, keyboards, or accessories, Guitar Center Rentals provides competitive pricing and expert guidance to help customers find the perfect tools for their musical journey.
The store is open Monday through Sunday, with extended hours on Saturdays, closing at 8:00 p.m. This flexibility ensures customers can visit during convenient times. Notable features include a curated inventory of both new and pre-owned items, ensuring options for every budget and preference. Guitar Center Rentals is committed to fostering a welcoming environment for musicians of all levels, making it a go-to hub for gear shopping in the Marietta area.
Location Reviews
Guitar Center reviews present a mixed overall sentiment, with customers expressing both positive and negative experiences. Many reviewers noted satisfactory interactions with knowledgeable and helpful staff, particularly highlighting exceptional service from employees such as Jason in Hialeah, Joe, Liz, and Jeremy in Norman, Oklahoma, and customer support representative Dalton. These individuals were praised for their professionalism, willingness to assist with product selections, and attention to detail. However, several customers reported significant issues, including receiving damaged or incorrect items, poor customer service (notably a manager in Fayetteville who was uncooperative and dismissive during a dispute over a faulty pedal board), and unfulfilled promotions such as price drops and military discounts. Some also criticized the company for canceling orders without resolution, as seen in a case where a guitar was deemed damaged despite conflicting evidence.
Other common complaints included delivery failures (e.g., UPS mishandling a package), unmet expectations regarding product quality (e.g., a keyboard with nonfunctional keys), and concerns about misleading listings (e.g., a guitar allegedly damaged after purchase). Conversely, a few reviews emphasized positive outcomes, such as successful returns, replacements, and personalized assistance from staff. The variability in experiences suggests that while some locations and employees excel in customer service, others struggle with operational consistency, product accuracy, and resolving disputes effectively. Overall, the reviews reflect a range of outcomes, with neither uniformly positive nor negative feedback dominating.