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Guitar Center Oxon Hill MD US
Guitar Center, located at 6151 Oxon Hill Rd, Oxon Hill, MD, is a premier destination for musicians seeking high-quality instruments, amplifiers, audio equipment, and accessories. The store offers a wide range of products for guitarists, bassists, drummers, and producers, featuring brands trusted by professionals and enthusiasts alike. Customers can benefit from expert staff guidance, in-store demonstrations, and personalized service to help them find the perfect gear for their needs.
The location is open Monday through Friday from 11:00 a.m. to 7:00 p.m., Saturday from 11:00 a.m. to 8:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m. For added convenience, the Guitar Center app allows customers to explore products, view reviews, and shop online, complementing the in-store experience. Whether you’re a seasoned musician or just starting out, this location serves as a hub for music lovers in the area, combining quality, expertise, and accessibility.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with consumers expressing both positive and negative experiences. Positives include praise for certain staff members, such as a helpful salesman in Hialeah and a dedicated customer support representative named Dalton, who provided personalized assistance during a purchase. Some reviews highlight satisfactory product quality and service, particularly at the Norman, OK store, where employees resolved issues with a bass and offered additional upgrades. However, several negative experiences were noted, including damaged or incorrect items received (e.g., torn packaging, malfunctioning instruments, and wrong power supplies), as well as poor customer service interactions, such as a manager who refused to resolve a faulty pedal board and a call center supervisor with controversial professional background.
Common complaints also included shipping and order fulfillment issues, such as canceled orders without replacement options, delayed deliveries, and unresponsive customer service. Some reviewers criticized the company’s handling of returns and price discrepancies, with one customer expressing frustration over a canceled guitar order and unverified product photos. Despite these issues, a few reviews noted improved experiences upon returning to the store, emphasizing friendly and knowledgeable staff. Overall, the reviews suggest inconsistent quality control, customer service, and order accuracy, though individual store locations and employees occasionally provided positive experiences.