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Guitar Center South Portland ME US
Guitar Center, located at 198 Maine Mall Rd, South Portland, ME, is the world’s largest musical instruments store, offering an extensive selection of guitars, bass, drums, amps, DJ equipment, keyboards, pro-audio gear, and more. Whether you’re a beginner or a seasoned musician, the store provides a wide range of products to suit every need, ensuring customers can find high-quality instruments and accessories under one roof. Most orders qualify for free shipping, making it convenient for customers to enjoy their purchases nationwide.
Open Monday through Sunday with extended hours on Saturdays, the store is accessible to music enthusiasts from 11:00am to 7:00pm daily, with late hours on Saturdays until 8:00pm. Located in Maine’s vibrant South Portland area, Guitar Center serves as a premier destination for musicians seeking expert guidance, competitive pricing, and a comprehensive inventory of musical equipment. Its commitment to customer satisfaction and industry-leading selection solidifies its reputation as a trusted name in the music community.
Location Reviews
Guitar Center reviews reflect a mixed experience, with customers expressing both positive and negative sentiments. Overall, the sentiment is neutral, with many reviewers noting that their experiences were somewhat satisfactory but not consistently excellent. Positives include commendations for certain staff members, such as a helpful salesman in Hialeah, a knowledgeable technician in Norman, OK, and a dedicated customer service rep who went above and beyond to assist with a surprise guitar purchase. These instances highlight moments of good service and product expertise, particularly when interacting with specific employees or stores. However, several reviewers reported issues with product quality, such as receiving damaged, incorrect, or defective items, including a guitar that was canceled post-purchase without resolution and a pedal board with the wrong power supply. Additionally, some customers described poor customer service, including uncooperative staff, dismissive attitudes from managers, and unresolved complaints about order errors or false advertising.
Negative experiences were often tied to logistical and customer service failures, such as delayed or incorrect shipments, unresponsive support, and inadequate follow-up on product issues. For example, one customer faced a 40-mile drive only to be told to return a faulty item for a refund, while another encountered a manager who allegedly became confrontational during a dispute. Conversely, some stores and individual employees were praised for their professionalism and willingness to resolve problems, suggesting that experiences can vary significantly by location and staff. The reviews also noted inconsistencies in policies, such as difficulties applying military discounts or confusion over price drops. While some customers appreciated the availability of in-store support and repairs, others criticized the lack of accountability or transparency in resolving complaints, emphasizing that outcomes often depended on the specific store and employee interactions.