Profile
Guitar Center Allen Park MI US
Guitar Center, located at 23133 Outer Dr, Allen Park, MI, is the world’s largest musical instruments store, offering an extensive selection of products for musicians of all levels. Customers can browse guitars, basses, drums, amps, DJ equipment, keyboards, pro-audio gear, and more, all under one roof. The store is known for its comprehensive inventory, competitive pricing, and commitment to customer satisfaction, with most orders qualifying for free shipping—a convenient feature for those shopping online or needing items delivered locally.
Open Monday through Sunday, Guitar Center maintains consistent hours from 11:00 a.m. to 7:00 p.m. daily, with extended hours on Saturdays until 8:00 p.m. This accessibility ensures ample opportunity for in-store visits or browsing the latest products and promotions. As a trusted destination for musical instruments and equipment, Guitar Center continues to serve the needs of musicians, hobbyists, and professionals alike in the Allen Park area and beyond.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with customers expressing both positive and negative experiences. Positives include praise for specific staff members, such as salesperson Jason in Hialeah and customer service rep Dalton, who were described as helpful, knowledgeable, and attentive to individual needs. Some stores, like the Norman, OK location, received commendations for friendly service and effective problem resolution, with employees like Jeremy noted for their expertise in instrument setups. Additionally, a few reviews highlighted satisfactory product quality and condition, though others noted issues with damaged or incorrect items, missing components (e.g., free lesson materials), or malfunctioning products (e.g., keyboards with unresponsive keys).
Negatives include recurring complaints about poor customer service, particularly in instances involving order cancellations, delivery failures, or uncooperative staff. For example, one customer reported a $1,400 pedal board purchase error that led to a dismissive response from a manager, while another faced an order cancellation after 48 hours with no replacement offered. Issues with product quality and delivery were also common, such as receiving damaged guitars or incorrect items. Some reviews criticized the company’s handling of disputes, with claims of false advertising or unfulfilled promises. However, these negative experiences were not universal, as several reviews emphasized positive interactions with specific employees or locations, indicating variability in service quality across different stores and support teams.