Profile
Guitar Center Portage MI US
Guitar Center, located at 5800 S Westnedge Ave, Portage, MI, is a premier destination for musicians seeking high-quality instruments, amplifiers, audio equipment, and accessories. The store offers a wide range of products for all skill levels, from beginners to professionals, and is known for its curated selection of guitars, keyboards, drums, and other musical gear. Customers can explore in-store or utilize the Guitar Center app, available on the App Store, to browse inventory, view product details, and access reviews and user tips.
The store operates extended hours, open Monday through Friday from 11:00 a.m. to 7:00 p.m., Saturday from 11:00 a.m. to 8:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m. This convenient schedule allows ample time for shoppers to visit and explore. With its commitment to providing top-tier products and services, Guitar Center remains a trusted hub for music enthusiasts in the region.
Location Reviews
Guitar Center reviews reflect a mixed experience overall, with both positive and negative feedback. Many customers reported issues with product quality and delivery, such as receiving damaged or incorrect items, missing promised features (e.g., “free lessons” not included), or orders being canceled without adequate resolution. Some highlighted poor customer service interactions, including dismissive or unhelpful staff, particularly in cases involving returns or defective products. These experiences were often compounded by delays or lack of follow-through from the company, leading to frustration among reviewers.
However, several positive reviews emphasized exceptional customer support and knowledgeable staff, particularly in specific locations or with individual employees. For example, one reviewer praised a sales associate in Hialeah for being highly helpful, while another commended a technician in Norman, Oklahoma, for professional repairs and personalized service. Some customers also appreciated the flexibility of return policies and the willingness of certain employees to go above and beyond, such as a call center representative who assisted with a surprise guitar purchase.
The reviews underscore significant variability in experiences based on location, employee performance, and specific interactions. While some stores and staff were described as friendly and competent, others faced criticism for unprofessional behavior or inadequate problem resolution. Overall, the sentiment remains neutral, with customers acknowledging both the potential for excellent service and the risks of encountering logistical or customer service challenges.