Profile
Guitar Center Southfield MI US
Guitar Center, located at 29555 Northwestern Highway in Southfield, MI, is a premier destination for musicians seeking high-quality instruments, audio equipment, and accessories. The store offers a wide range of products, including guitars, amplifiers, keyboards, drums, and recording gear, catering to both beginners and professionals. Customers can explore the latest releases, access expert advice, and take advantage of in-store demonstrations to test products before purchasing.
For added convenience, Guitar Center provides a mobile app available on the App Store, allowing users to browse inventory, view product screenshots, read customer reviews, and discover related music games and tools. The store maintains consistent hours from Monday to Sunday, 11:00 a.m. to 7:00 p.m., with extended hours on Saturdays until 8:00 p.m. This accessibility, combined with its extensive selection and commitment to customer service, makes Guitar Center a trusted hub for music enthusiasts in the region.
Location Reviews
Guitar Center reviews present a mixed experience, with overall sentiment leaning toward neutral. Many consumers reported both positive and negative aspects of their interactions. Positives included praise for helpful and knowledgeable staff, such as salespeople like Jason in Hialeah and customer support representatives like Dalton, who provided personalized assistance. Some reviewers highlighted satisfactory product quality and condition, particularly when working with specific stores or employees, such as the Norman OK location where staff went above and beyond to resolve issues. However, several negative experiences were also noted, including damaged or incorrect items received, poor customer service interactions (e.g., a manager in Fayetteville who dismissed a customer’s concerns and hung up during a dispute), and issues with order cancellations or delivery failures. Additionally, some reviewers criticized the company’s handling of returns, price drop policies, and inconsistent communication, while others expressed frustration with unprofessional behavior from certain employees, such as a call center supervisor whose Facebook profile raised concerns.
Commonly mentioned positives centered on the support of individual staff members and the quality of service in some locations, while negatives often revolved around product issues, customer service lapses, and perceived lack of accountability from the company. Reviews also highlighted variability in experiences across different stores and time periods, with some customers reporting satisfactory outcomes after resolving issues with attentive employees, while others faced unresolved problems or unhelpful responses. Overall, the feedback reflects a range of experiences, with neither uniformly positive nor negative outcomes dominating the reviews.