Profile
Guitar Center Bloomington MN US
Guitar Center, located at 7971 Southtown Ctr, Bloomington, MN, is a premier destination for musicians seeking high-quality instruments, amplifiers, accessories, and other music gear. The store offers a wide selection of products catering to both beginners and seasoned players, with options spanning acoustic and electric guitars, keyboards, drum kits, and more. Customers can also explore the Guitar Center app, available on the App Store, which allows them to browse products, view screenshots, read user reviews, and discover additional features such as expert tips and recommendations.
The store operates with consistent hours Monday through Friday from 11:00 a.m. to 7:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m., with extended hours on Saturdays until 8:00 p.m. This accessibility ensures convenient shopping for customers across the week. As a trusted name in the music industry, Guitar Center provides a seamless blend of in-store expertise and digital tools to enhance the shopping experience.
Location Reviews
Guitar Center reviews reflect a mixed experience, with overall sentiment leaning toward neutral. Positives include commendations for specific staff members, such as Jason in Hialeah and Dalton in customer support, who were praised for their helpfulness, professionalism, and personalized assistance. Some customers highlighted satisfactory product quality and repair services, like the Norman OK store’s staff, who resolved issues with a bass and provided additional upgrades. However, several reviews noted negative experiences, such as receiving damaged or incorrect items, unresponsive or dismissive customer service (e.g., the Fayetteville store manager’s handling of a faulty power supply), and inconsistent order fulfillment (e.g., canceled orders without resolution).
Commonly mentioned negatives include logistical issues, such as UPS delivery failures and unclear return policies, as well as frustrations with unmet expectations, like missing promotional materials or military discounts not being honored. While some customers appreciated the company’s occasional responses to complaints, others criticized the lack of accountability, such as when Guitar Center claimed a guitar was damaged without providing evidence. Positives were often tied to individual store experiences or staff interactions, whereas negatives frequently involved systemic or operational shortcomings. Overall, the reviews suggest that while Guitar Center can deliver quality service in specific instances, inconsistencies in product handling and customer support remain significant concerns for many consumers.