Profile
Guitar Center Oakdale MN US
Guitar Center, located at 8316 3rd Street North in Oakdale, MN, is the world’s largest musical instruments store, offering an extensive selection of guitars, bass, drums, amps, DJ equipment, keyboards, pro-audio gear, and more. Whether you’re a beginner or a seasoned musician, the store provides a wide range of products to suit every need and budget. Most orders ship free, making it easy to bring home your new instruments or gear.
Open Monday through Sunday from 11:00 a.m. to 7:00 p.m., with extended hours on Saturdays until 8:00 p.m., Guitar Center is a go-to destination for music enthusiasts in the area. Its expansive inventory and convenient shipping options cater to both local customers and those shopping online, ensuring a seamless experience for buyers nationwide.
Location Reviews
Guitar Center’s reviews reflect a mixed overall sentiment, with customers expressing both positive and negative experiences. Positively, several reviewers highlighted commendable customer service, noting instances where staff members were knowledgeable, helpful, and went above and beyond to assist with purchases or resolve issues. For example, a sales associate in Hialeah was praised for being cooperative, and a store in Norman, OK, received praise for its staff’s professionalism and willingness to correct product flaws. However, numerous negative experiences were also reported, including issues with damaged or incorrect items, poor handling of returns, and inconsistent service. Some customers faced problems with shipping delays, incorrect products, or unresponsive support, while others criticized the company for canceling orders without resolution or for unhelpful interactions with staff.
Commonly mentioned negatives included instances of poor customer service, such as a manager who refused to address a malfunctioning pedal board and a call center employee with unprofessional conduct. Conversely, positive feedback often centered on specific stores or employees who provided exceptional support. The reviews also noted variability in experiences across locations, with some stores receiving praise for their service and others facing criticism. While some customers appreciated the availability of in-store expertise and repair services, others were frustrated by policies like the “Price Drop” not accommodating military discounts or the lack of clear communication regarding product conditions. Overall, the reviews suggest that while Guitar Center has pockets of strong customer service, there are persistent concerns about product quality, reliability, and consistency in support.