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Guitar Center Roseville MN US
Guitar Center, located at 1641 County Road B2 West in Roseville, MN, is a premier destination for musicians seeking high-quality musical instruments, gear, and accessories. The store offers a wide selection of guitars, amplifiers, keyboards, drums, and audio equipment, catering to both beginners and seasoned professionals. Customers can explore products in person or shop online through the Guitar Center app, available on the App Store, which provides features such as product comparisons, reviews, and user tips to enhance the shopping experience.
The store is open Monday through Friday from 11:00 a.m. to 7:00 p.m., Saturday from 11:00 a.m. to 8:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m. Notable for its extensive inventory and knowledgeable staff, Guitar Center serves as a one-stop hub for music enthusiasts in the Twin Cities area, offering expert advice, setup services, and repair options to support musicians at every stage of their journey.
Location Reviews
Guitar Center reviews reflect a mixed overall sentiment, with users expressing both positive and negative experiences. Commonly mentioned positives include commendable customer service from specific staff members, such as helpful salespeople like Jason in Hialeah and Dalton in customer support, who provided personalized assistance. Some reviewers highlighted the quality of products received, particularly when working with knowledgeable employees at stores like the Norman OK location, where staff went above and beyond to resolve issues. Additionally, a few users noted that the company responded to concerns, albeit inconsistently, and appreciated the willingness of some employees to assist with repairs or adjustments.
However, significant negatives were also reported, including issues with product quality and delivery. Multiple reviewers described receiving damaged or incorrect items, such as guitars with undisclosed flaws or pedal boards with faulty components. Others criticized the company’s handling of order cancellations, return policies, and communication, with one customer alleging false advertising and a lack of integrity. Poor customer service experiences were also frequent, including instances of unhelpful or dismissive staff, such as a manager at the Fayetteville store who reportedly refused to resolve a product issue and ended a call abruptly. While some locations and employees were praised, these inconsistencies suggest that experiences at Guitar Center vary widely depending on specific stores and interactions.